Banfield Pet Hospital

The utter disappointment I feel having to write this review saddens me immeasurably. I used to work for Banfield Pet Hospital and thought it was going to be a safe place to bring my senior Great Dane where she would get exceptional care and treatment. Sadly, as so many other things these days, this was no longer the case in the Banfield Pet Hospital of today. Let me start by saying that I feel the Doctors did provide good care for my pet however the rest of the staff were a huge let down. We never would have been allowed to act the way that I was treated when I worked at Banfield. I was flat out lied to by medical staff who stated that my dog had only been out of surgery for 90 minutes when really she had been done for 5 hours. How did I find this out? I had to call and check on her because no one contacted me and as a Great Dane owner I was understandably anxious to make sure she handled the anesthesia well and to pick her up as soon as she was safely able to be. Instead, after having to call and check on her myself I was told she could be picked up in 45 minutes which meant that she spent a total of 7 hours pointlessly sitting in a kennel when she could have been home. I waited 40 minutes in the waiting room before I was acknowledged by any of the staff to be able to pick up my pet. This experience caused me to look back at her medical records and this is when I found out that I was lied to on multiple occasions about my pet’s care. That is unacceptable to me and I caution anyone who continues to go to this vet to REVIEW YOUR MEDICAL NOTES thoroughly. Parts of her Annual check ups were never completed so you pay for a Standard of care that you are not receiving. Staff was rude, snippy or ignored you completely. Shame on Banfield for allowing this treatment of their customers. They are obviously too busy with too many patients daily to offer the kind of care most people should be able to expect. Lack of communication was just the tip of the iceberg of issues that I experienced. Lack of personalized care for your particular animal shows that they have outgrown what they can handle in terms of providing excellent medical care so if you are looking to be just another number among many this is the place for you! If, like me, you treat your pet like family you will probably not enjoy the lack of communication, drop offs where they keep your pet the majority of the day to do an exam that should only take about 45-60 minutes, and the medical notes that tell you work wasn't completed that should have been and that you were sent home with things that you were never even told about nor did you receive said items. (i.e. urine sample collection kit) Overall, if I could rate my experience a zero that is exactly what they have earned.

posted: 08/08/2023

My wife and I had to euthanize our 12 year old pit bull, Hyuk. He had cancer and was suffering from it. These guys did a wonderful job, and we're so caring and professional! They use Pet Angel for the cremation services, and we love them! The prices are very reasonable too! We will definitely recommend them to all we know.

posted: 09/01/2023

Dr. Craven & staff are amazing!! Dr. Craven gave me her personal number in order for us to communicate about my fur babies. My little Sadie had her spay yesterday and Dr. Craven has been in contact with me since we brought her home. I would recommend Dr. Craven & Banfield for all your pet's needs. Sadie & Cami in photo. Just 2 of my fur babies.

posted: 03/26/2023

I get my dogs rx dog food here I am glad to know I can just drive there and pick up a bag and not have to worry about ship time. I don’t know how their emergency services are though so I can’t speak to that. Facility is very clean though and front staff friendly.

posted: 10/18/2023

We brought our 14 month old German Shepherd there For what we had thought was a cough.. They told us they will take an X-ray which we approved. The Vet decided not to do the X-ray and instead just did blood work and said he had an infection so they prescribed him antibiotics. This led my dog to lose his appetite and did not want to eat. We had called to speak with the Vet ,did not hear back at all.The person at the front desk never informed The vet at all. We took our dog to the emergency hospital. They took an x-rays and discover that his white blood cells were very high, he had pneumonia very bad. They are taking no chances and prescribed 3 different antibiotics and advise us We should take him to see a specialist. My dog's life would not be in Jeopardy If they would have taken the X-ray that we approve for then to do, our dog situation wouldn't have been what it is now. HOPE MY DOG DON'T DIE.

posted: 05/06/2023