Vetco Total Care

My review is for CAT .. I came in very stressed out about my senior dog and both times I was there she was helpful, patient and hard working. Knowledgeable .. she is definitely in the right field and her hard work didn’t go unnoticed. Thank you for all your help and your good energy. Me and rocky thank you !!

posted: 09/29/2023

I LOVE Vetco overall, however there is ONE DR there you all need to AVOID AT ALL COSTS. Her name is Dr Milena Goanova. She just about killed my cat (my cat is still not doing good) by giving her wrong medication which has made my cat so ill and then next day REFUSED to treat her. I actually started video taping this Dr as I really felt she was on drugs and in the video she clearly admits it was all her fault my cat is so ill, she always says to me that she could care less about me as an individual or my cat!! I told her she was pure evil for not helping my cat and she responded, Yes I am pure evil and I come from down below (meaning hell) Guys, I have this all on video!! She handed me a yellow sticky with a Manager's number on it and told me to report her and told me to sue her!! The woman is nuts!! I was forced to take my lethargic cat to an Urgent VET as she was beyond dehydrated and lifeless. Dr Milena Goranova REFUSED to even hydrate my cat because she claimed my cat was VICIOUS and would have to be sedated when she was already so lifeless!! I called the Manager of Vetco and he was extremely apologetic and promised I would be reimbursed for all my vet bills within 72 hours, which were more than a grand! I am not Bashing Vetco, nor saying don't go there..just warning you to AVOID DR MILENA GORANOVA for the safety of your animals. I wanted to add that I took my cat there for a simple UTI, which she gets a few times a year and they always treat her with a shot of antibiotics and she's all better within hours. This Dr REFUSED to give her shot. Mind you, I just had 2 heart surgeries and can not even lift my cat, nor do I have use of my left arm until incisions heal so her bright idea is to put her on 14 days, twice a day, huge antibiotic pills that I obviously can't do on my own instead of just giving her the shot!! After only ONE pill, she became so sick and puked ALL night and ALL morning and that when thus same Dr REFUSED to treat my cat that SHE caused to be so ill!

posted: 09/04/2023

Took my cat to see Dr. Milena Goranove for a wellness exam and routine vaccination.I had noticed possibly my cat had fleas but wasn’t sure as I had only seen one insect that morning only and wanted to catch it before it spread. I was told after 5 minutes of an examination and vaccines that he was healthy. However the same day I noticed that he was itching a lot more, my was had multiple fleas within his cooler and coat. I called back to the hospital was just told that he was healthy and to place Revolution on him. However no one told me that he may have fleas. I’m very upset at the service that I was provided as a thorough examination did not take place and this would’ve been caught if the doctor has looked at his due properly. I’m very upset that I of around $200 for this.

posted: 10/07/2023

Do not go to this vet office if dr mile a Goanova is working. Was put in a room with my sick kitten.. 5 minutes later the assistant came in and took her in the back to get vitals.. I waited an hour for them to get back to me.. they said that there was a cat in the back that had a bad reaction to a medication. I understood.. then 30 minutes later the assistant came to me and said do you agree to the treatment plan? I said what plan? What’s wrong with her? Then dr do little ( dr. Melina) came in and wanted me to agree to over 300.00 in antibiotics, vitamin injections?, a hydrating something or another… I said no… I want to know exactly what’s going on, as my cat had a sneeze and running nose. She was very rude and looked aggravated with me as I wanted more info.. I never saw her examine my cat.. I hastily said go get my cat, I’m out of here. Went to an urgent care.. meds cost 60.00 and my cat was fine in a day or so… This vet should be removed from serving animals. I’m hoping she is gone now as I have noticed other complaints.. I called the store and complained to the manager.. She is evil and I feel sorry for the other pets and their owners that were affected by her hatefulness and negligence.

posted: 10/13/2023

I've been coming to this location for my cat's care for years, and never had a problem until today. My cat has a longstanding history of digestive issues, coupled with pickiness about food. I've had him on a fiber supplement, but every now and then I still have to take him in to have his anal glands expressed. Everybody has been very chill about this until today, when I get a new doc who hasn't been at this location very long and has met my cat for all of five minutes trying to tell me he has diarrhea (he doesn't, soft but formed stool is not diarrhea), tries to push me onto a food brand that has an extensive recall history for causing vitamin toxicity in pets, and tries to tell me that dry food is better than wet food for digestive and dental health (sure, if you like feeding your obligate carnivore a lot of fillers and increase their risk of UTIs). No other vet at this location has taken issue with what and how I feed my cat; I select my food based on a compromise between nutritional balance and what he'll actually decide to eat. When I tried to explain this, I got challenged by her asking if I got my advice from Google, as if it's impossible to access scholarly journals and the latest research on the internet? Granted, she looks of an age where all of her research was probably heavily reliant on a knowledge of the Dewey Decimal System, so maybe she isn't aware that science journals are available online, or that there are exhaustive databases of independent research available, so I'll give her a pass on that. What I will not give her a pass on is coming in, guns blazing, trying to insinuate that I am somehow mistreating my cat or completely ignorant about his care because he has digestive issues which are uncommon. Again, you've met him for five minutes. I've known him for two months shy of his entire life. With all this being said, the vet assistant was an absolute gem of a human, and my cat is definitely acting more relaxed now that he's had his semi-annual butt-squeeze, so I wouldn't throw this location into the fire entirely. But I will be calling ahead before any future appointments to make sure I never have to deal with this particular doc again, if not finding a new practice to handle my cat's care entirely.

posted: 09/03/2023