New Tampa Animal Hospital

Lou Costanza

Compassionate care at a reasonable price. I have two elderly cats that have been patients at New Tampa Animal Hospital since 2019. One is diabetic and on daily insulin shots. The other requires a special diet. The Vet and all of her staff are always friendly. The place is clean compared to many other vets I’ve taken them to over the years (no “wet dog” smell). The care my two fur babies receive is outstanding. Highly recommend!

Jul 26, 2022

Dreux Chappell

We recently moved to the area and have been struggling to find a vet we like. This vet came highly recommended by our pet sitter. They can get a bit busy but I understand why. They truly care about your pets (cats in our case). Dr. Novi actually called me after hours to discuss results and a treatment plan for one of our cats. A different local vet didn’t even tell us about results for days and rarely returned calls or emails even if they requested we email them.

Sep 16, 2023

Andrea Hanes

Love them! I am so thankful for Dr. Ricci, Dr. Novi, Sasha and the amazing staff there. They've taken such good care of my kitty with genetic issues. They have helped me stay healthier (medical issues that limit where I can safely go) and have seen her on urgent basis so we didn't have to go to the emergency vet. They are compassionate, professional, thorough, caring and really great!

Oct 4, 2022

Stephanie Luth

A year ago this would have possibly been a different rating. As of the last few months, one star is being generous. Their costs increased significantly because of "new ownership" and their cold and rude demeanor is being chalked up to "them having a bad day." Guess what? Having to bring our sick animal and not knowing what's wrong puts us in that same category of not having a good day. Apparently not reading the chart prior to seeing the animal, not knowing his sex, if he was fixed, having been microchipped, etc is a small glimpse into the type of care you'll receive. However, we still try to be as understanding of the SEVERAL tests you want to run because you're failing to mention that you're seeing a huge influx of these symptoms because it's a bacterial infection. So instead of paying a couple hundred dollars, it resulted in a $1,000 bill. Feeling forced to run every single test she offered because she "couldn't explain what's wrong" of course puts you in a headspace of 'if I don't do it and he dies, it's my fault for not paying for the test.' Which I admitted was a huge factor in my paranoia and anxiety due to having lost a dog several years ago because a test wasn't done earlier to catch his kidney disease. So it was worthless trying to find out which tests absolutely had to be done to give us an answer, because it felt like they all had to get done in order to be confirmed: "It's bacterial, antibiotics will fix it." Had we seen someone else, who confirmed those exact symptoms would have caused her to believe it was bacterial and the meds would have fixed it; would have made the world of difference between a couple of hundred dollars, versus $1,000. Which is what's wrong with the clinic. Trying to simultaneously throw back in your face, "If it was my dog I'd do the same," which is YOUR opinion. When you're struggling to make ends meet and have voiced you don't want to be selfish and not find out what's wrong, I feel this is the perfect opportunity to excuse taking advantage of your vulnerability and send out hundreds and hundreds of charges. The situation would have been completely different if the vet wasn't cutting you off, rolling her eyes, adamantly making you feel like a bother, and didn't sound money-hungry, saying they don't get compensated for services/tests is very hard to believe. Instead, she could have tried to at least ACT as if she cared, and be upfront with the symptoms matching a bacterial infection and getting only two tests done, taking the weekend to see if he improved and if not then come up with a new plan the following week would have changed the entire trajectory of the situation.

Oct 6, 2023

Samantha Hall

I adopted a stray cat about 2 months ago and brought her here for a spay consultation 1 month ago. I was concerned that she was pregnant though and wanted to make sure that wasn’t the case before going through with the procedure. This concern was brought up to the vet and they simply touched her abdomen and said that she wasn’t and scheduled her spay. A week later, she goes in for the spay, about 7 hours later, we receive a call informing us that our cat is out of surgery but it turns out she WAS pregnant so they “took care of it”. This was very shocking to me because I absolutely should’ve been notified the moment they realized she was pregnant. They claimed they felt it was best for her health but gave no reason as to how. They seemed very rushed and not interested in answering questions. They never explained why she wasn’t given a proper ultrasound. They never provided or emailed paperwork detailing everything they’d done/observed. Just a receipt. Exactly one week later, we took her back to get her stitches removed. Everything seemed alright until another week had passed and I noticed a purple string, approximately 2 inches long, hanging from her abdomen, embedded in her skin. Took her back to the vet the next day, and sure enough, it was a stitch that they forgot while rushing! The woman assisting us then said “It looks like she got most of them out herself and it was just that one left.” Insinuating that our cat removed all of her own stitches. We were charged over $400 for the spay. I wouldn’t be concerned with the price if the quality of care and communication weren’t so poor. I do not recommend this vet office.

Apr 15, 2023