Tender Hearts Animal Hospital

DON'T GO HERE IF YOU CARE FOR YOUR PET! This place has to be one of the worst places to go to I made an appointment for my cat to be euthanized at 11am to be seen it took them an hour and a half to get me in a room and another 30 minutes for someone to come in just for them to come in and tell me what I know about my cat is invalid when I have had him for 15 years he was telling me it was his time by his language to me. He had a great and wonderful life and was the prince charming of cats. But anyways these people showed him no respect and was using a popsicle stick to poke at his swollen gums with no care and scraped some snot off his nose with the same exact utensil while this cat can't do anything to defend itself he couldn't even walk!! Then when they finally agreed we can put him to sleep the guy came in acting like he was a disease and didn't want him to touch him even after he was gone they had me pick him up and move his lifeless body to the box I had for him and that was more traumatizing then me having to end the best friend I've had since 9th grade even while writing this I can't help but burst into tears.they have traumatized me on a moment that should of been handled with more care please never go here they really show no sympathy for you or you pet !!! I am filled with regret for going here. Also I didn't get out of there til after 2:30pm

posted: 10/06/2023

STAY AWAY!!!! Not in it for the animals welfare just in it for the money. The techs will tell you one thing but the Vet will see dollar signs and tell you something else entirely. There are a LOT better vet offices to go to. I wouldn't send my worst enemy to this place. I would give our example except it would take up a couple of pages. Just take our advice and skim past this to a better place. YOUR FUR BABY WILL THANK YOU AND YOU JUST MIGHT SAVE ITS LIFE!!! We lost ours. RIP 7/14/23. 5 years old.

posted: 07/14/2023

Tender Hearts has a very welcoming and friendly staff. They have been extremely helpful with working out a payment plan with me when I rescued an unplanned puppy. The team donated a collar, leash, bed, dog bowl, mat & a couple of toys since I was unprepared financially for the new addition to my family. They also have helped me prioritize what treatments needed to happen and when to help reduce cost on visits. Everyone is always very happy to see us come in and see the progress Momo and I have made together. Thank you Tender Hearts! A very fitting name! ❤️

posted: 08/14/2023

If I could give this animal hospital more than 5 stars, I would! I live 6 hours away and my dog was experiencing a medical emergency. After reading countless reviews, I decided to call Tender Hearts. I was able to get in 45 minutes later and they did not keep me waiting in a room for hours unattended. Everyone at this clinic was very nice and very helpful. The vet told me a lot about what was going on with my pet based on a simple urinalysis test and what I needed to get done in the future, way more than any vet has told me back at home after spending hundreds of dollars. Plus, I found this place to be reasonably priced. If I experience a pet emergency again while I'm in town or move to the area in the future, this will definitely be the main choice for all of my pet care needs.

posted: 06/05/2023

The actual vet is great, but as far as the staff that she hires- this is where the review has the accurate rating. They have double charged, and charged for things that we have not received multiple times. The latest (crime) that they did was make an unauthorized charge on my card without any approval. They had another dog under my name that had an outstanding balance. When the person with this said dog came in for their follow up appointment, they did not mention any outstanding balance, and instead, charged MY card after they left for almost $200. When confronted about the situation, they advised that there was an outstanding balance. I get it, payment for a procedure should be paid for, but that was not the correct way to go about it. It was charged under a completely different account, with a completely different card. Had they communicated, it would have been resolved right then and there. This is pretty much where we are drawing the line in the sand with this office. Sad to leave the vet, because as mentioned above, she is awesome. But her other staff is not worth putting up with anymore at this point.

posted: 05/17/2023