Kindness Animal Hospital (West), A Thrive Pet Healthcare Partner

Jessica

In order for us to get our dog groomed here, they require a $175 “wellness check.” We followed their rule, and paid both the wellness visit fee and the grooming fee. 2 weeks after the session, we found a tumor on our dog that came back positive for cancer. We couldn’t believe it. It has been a year, and after surgery, our dog is well. We went to book another grooming for him this week, and they again reminded us we owe another $175 for another wellness check… We explained amount situation, and asked to not be charged for another check this year. They said no. Extremely disappointed, not that they have this policy with this large fee, but that it seems to just be a money-grab and that your dog will not actually see the vet. The tumor we found on our dog’s private area was easy for us to miss in daily life, but VERY obvious if a vet even glanced at him.

Aug 7, 2023

Melissa Chapple

Extremely dissatisfied with my visit. I am in FL visiting my mother and brought her a new puppy. The new puppy tested positive for worms and it was suggested that both of my dogs get tested just in case. I had no issues with this. I was told they needed a wellness exam in order to have their fecal tested- again no problem with this. They did not charge me for a wellness exam. Instead they charged me for two sick visits (neither of my dogs are sick). All they did was check them over. Both of their samples came back clean (again I was not surprised, they are on preventative). I was not told my total and was told I was getting an emailed receipt. Did not get it. I checked my statement to find out I was charged just shy of $400! $400 for two dogs both under 10lbs who were not sick- only there for a WELLNESS exam and to get their stool checked. Completely ridiculous and unacceptable. This is more money that I pay for their yearly checkup, vaccines, and heartworm check!! I like having a backup vet to take my girls to when I visit my mom. Needless to say we will never return to Kindness.

Jun 15, 2023

Brenda Noonan

My semi feral cat Midnight boarded here for 12 days. I was so nervous about leaving her but we had to make sure she was safe during our move. Not only was Kindness Animal Hospital able to deal with 2 extensions but I'd call and be able to talk to the kennel tech. Much gratitude for keeping Midnight safe to be reunited in her new house with her bestest friend Loki and her favorite human.

Aug 13, 2021

Sherry Pettite

What a fabulous experience we had with Drs. Clark and Bell this week. And we are only visiting Cape Coral. They treated us EXACTLY as the clinic says with “KINDNESS”. We have an elderly poodle mix with health issues. Thursday Dr Clark did a thorough exam and helped us and Piper. When her condition continued to deteriorate with new symptoms, we called Saturday morning at 9:30 and they said to be there at 10:15. Again, Dr. Bell asked lots of questions and suggested solutions to help her. It’s been 12 hours since she received care and new meds and she is doing 80% better. The technicians were as kind as the vets. And it was so clean and we never saw another dog. We are so happy we found them and that they would see us right away. We called lots of vets and it was going to be 2-3 weeks before they could see us. Thank you to everyone at KINDNESS WEST. You have allowed us to continue our long awaited vacation without having to go home early because of an I’ll dog. She is doing so well. We appreciate everything you did for her. If you are looking for a vet, please call them. They are very caring.

Apr 23, 2022

yvette serrano

Dr Morgan is the best. My baby girl is not to friendly but Dr knows best. I have been going there for five years with my babies and also use their boarding services. I always get a call and the staff goes beyond for these paw babies.

Dec 20, 2021