Banfield Pet Hospital

I have been taking my pets to Banfield for the last few months. When I was initially looking for a vet I was floored to see the reviews for Banfield, but I went there anyways because of the convenient location. My experience with them has been absolutely PHENOMENAL! Everyone that I have interacted with at Banfield has been very knowledgable, kind towards my pets and me, and responsive to any questions or concerns I've had. I'm not sure what's caused others to leave the low reviews they have, but do not be discouraged from trusting Banfield US-1 with your pets! I highly recommend having your pets cared for here!

posted: 07/13/2023

I can't say enough nice things about this place. My elderly and sickly dog wouldn't bear weight on one paw for over a day and was decreasing walking all together. I assumed he fell and hurt himself. I'm new to the area and didn't realize emergency veterinary places here weren't 24/7. On a Saturday, I went to three places that were closed. By the time I showed up here, they were only a couple of hours from closing. They fit him in any way. They explained some local laws/rules to me because of the extra charges it would incur, ok whatever gets him seen. At first, I thought they were a bit expensive, but when I got the itemized bill and talked to the doctor I realized they are not expensive, they are thorough. He hasn't had a real vet visit in a year. They did blood work, X-rays, a full head to toe assessment, gave him medication and printed me out a detailed report of everything. They fully went over everything. Furthermore, they also sent the X-rays out to be read by a radiologist and called me back two days later to review all the results, in detail. I have no problem going back for further needs.

posted: 07/04/2023

I have used them once before -- and forgot how they are like those dentist offices that like to up sale you constantly in the first 15+ minutes. Today was worse -- first I had a 1:45 appt, yes, I had an appt. When the nurse came into the room -- she informs me the vet just left for lunch -- it was at 1:43, and I asked how they can make appts when a vet is at lunch? She didn't realize I had an appt -- so I assume that is their typical response - since they likely always have walk-ins, then she said -- well, I'm not sure I just got back from lunch; however (IMO) she probably saw him leave -- and has the nerve to say to me -- "well, you know vets need to eat too." Seriously -- that's not why I was upset -- I was angry because you shouldn't "schedule" appts during lunch hours. First, we were there since my dog had a skin issue -- she didn't look at, and immediately said it's likely he needs a Cytpoint shot. He's on Apoquel -- twice a day, maybe he did, but she wasn't the vet and didn't even examine him. Right away -- told me my checkout was $200+ without any examination of what he really needs. Understand these shots are close to $200. Then on the heartworm and flea -- control - I told her immediately we don't need any of it. I purchase all from The Humane Society -- where the costs are very reasonable -- including the Cytopoint shot if he needed it. Then she says -- 'well, after the vet examines him, he will call you.' Excuse me -- I want to be with my dog to show them the exact issues. That was when she informed me -- he had just left for lunch. Needless to say -- we walked out -- I wasn't going to sit there wondering when the vet comes - and I can't even see the vet (not to mention there were several clients in front of us) - so when he got back from the lunch he is entitled to, we were not first in line. I booked this appt on a Saturday -- since they said they had an appt -- my regular vet was closed. Needless to say, thankfully it wasn't urgent medical care for my dog--we will be back to the traditional vet's office this week. No up sales! I don't recommend them at all. When we went the first time -- I recalled the vet coming out to talk to us, but it also refreshed my memory on how the vet tech tried to sell us a bunch of stuff before he was ever seen by the vet. My dog has been there once for anal gland expressions -- I had to ask, "were they full" -- they are less than anxious to speak with pet parent. Typically, the receptionist is nice - today was very flat. I'm done with Banfield Pet Hospital. To the owner’s response below: You asked for a brief description of today's experience -- I believe I wrote a fairly lengthy one above. I'm not sure what more I can share with you. If you are real -- not a bot (which I don't believe you are) -- simply email me, let's set up a phone appt or you can gather my personal info when you email me -- it will be the same experience you read above. Google reviews allows business owners to see our email address. You could also contact Banfield Pet Hospital and find out my contact information -- from the date and time of my appt -- if you were serious about hearing more. Like with online reputation mgt -- when you receive negative feedback, you are assuming by showing an answered/addressed a complaint, it resolves it. I did not hear from anyone.

posted: 09/24/2023

these people do not care for animals or their well-being, they only care about the money! and they are sooo rude at this location. I’ve used Banfield for years at Palm Coast, and moved up to St Aug and came here and it was the worst experience I’ve ever had. please avoid at all cost!

posted: 08/21/2023

I told them not to give my dog all of his shots at once because he's small and they make him sick. So they did it anyways and he was sick for 2 days. He's fine now but the poor guy is only 7lbs.

posted: 04/18/2023