Veterinary Emergency Group

Cannot recommend them enough. When my two cats were exposed to lilies, I was expecting the resulting emergency medical experience to be full of fluorescent lights, hours of misery waiting in a dirty, loud room, and zero communication (kind of like a human ER). This couldn’t have been further from my experience. The wait time was a few hours (as it is in most emergency clinics), but the staff members were kind, swift, and professional, and the facility was extremely clean and quiet. No one acted bothered by my questions and requests for updates, and a nurse met with me almost immediately to check vitals while I waited for the intake. The doctors and techs here have a true passion for animals, and they always treated my kitties like their own, right down to kisses, cuddles and different food options! When other owners left, I saw the staff continue to love on the animals—soothing them, keeping them company, gushing over their cuteness. The clinic also has a 24/7 open door policy, so I could stay with my cats through everything—bloodwork, vitals checks, etc.—and could even sleep there if I wanted. The entire time, they answered questions, reassured me, and kept a smile. I’m sure they were all swamped and stressed, but they didn’t let it show for a second: It was almost shocking how joyful, smart and attentive they were. The staff turned a terrifying experience into something that honestly reminded me that there are still good people in the world. I even enjoyed getting to know the doctors, nurses and other pet owners in the facility. I wish doctors for humans had this level of enthusiasm and empathy for their patients. I hope I never have another pet emergency, but I’m so happy to know that this clinic exists if I need it. So glad to have two healthy, happy kitties at home with me thanks to them. 🩷

posted: 08/19/2023

I recently had a great experience at Veterinary Emergency Group (VEG). Every member of the staff was gracious, kind, and empathetic. They made us feel welcomed and supported during a difficult time. Dr. Hunter, provided exceptional care for our pet, Alex, and we were grateful to be able to stay with them the whole time. Dr. Hunter's expertise and compassion were evident throughout their interactions with us. They took the time to explain Alex's condition and treatment options in a way that was easy to understand. We felt reassured and confident in the care being provided. Overall, our experience at VEG was incredibly positive. The staff's kindness and empathy made a challenging situation more manageable, and Dr. Hunter's exceptional care exceeded our expectations. I would highly recommend VEG to anyone in need of emergency veterinary services.

posted: 09/09/2023

Exceptional with a capital E! This is my second emergency visit to VEG. Every single person is swift, supportive and compassionate! I wish Dr. Robert’s and her team had a private practice! They are pricey but worth every penny!

posted: 08/22/2023

I want to give VEG 10 stars if I could. We came here so late like 2:00 am since our girl threw out five times a day, and also had allergies around her face. We were really worried!!! But when we came here, Annie was treated really fast and all the staff are so nice and helpful. Doctor is really thoughtful, patient and caring even she just finished a surgery. The whole treatment is fast and very professional. Thank you so much!!!

posted: 07/23/2023

I will never be able to sing enough praises for the entire staff at VEG Georgetown. I’m a first time solo pet mom (I grew up with pets but have never had my own as an adult). I had multiple middle of the night calls about a sick kitten - from the onset, they were extremely comforting, calm, and kind. My kittens were feral and are still being socialized - they also had a horrible experience at a prior vet - and let me tell you … this place is INCREDIBLE. They were so gentle with my girls & with myself. They explained everything throughly, talked about options, and were so so compassionate - which feels rare these days. They went above & beyond to accommodate both of my girls and their anxiety. They also soothed my anxiety, answered all my questions, and validated my feelings and experiences (which had been previously invalidated at other vets). I’m so incredibly grateful for the entire staff - every single soul in that building is a god send. I even ran into one of the techs, who didn’t work with me or my girls, 2 blocks from the vet while she was walking a dog and I was leaving - she thanked me for coming in and wished my girls well. The customer service is beyond exceptional. I felt seen, heard, and genuinely cared for. I spent hours this morning debating on taking my girls to the ER vs the normal vet - I don’t regret my decision for a minute. Super clean facility, too. If your pet has any type of emergency - don’t even think twice. Go to VEG Georgetown. The reviews couldn’t be more true. To the entire staff - Frey, Lu, and I cannot thank you enough!!!

posted: 04/26/2023