Veterinary Wellness Center of New Haven

Incredibly unimpressed with this vet office. This was my first and only time visiting, and I did not have one single positive experience or interaction with anyone here. From the moment I walked in, it was obvious the girl at the front desk either did not want to be there or did not want to help anyone. She did not greet me, smile, or make eye contact once during our interactions before AND after the appointment. Very off putting and unwelcoming. I was brought back on time, but the vet didn’t come to the room until 40 minutes past my appointment time and was condescending the entire appointment. She spoke to me like I was a child instead of treating me like an adult in their 30s. My pet was brought in for a specific issue that I have a lot of experience dealing with with my other pets, and I explained that to her, but she still spoke to me in a way that resembled a parent to a child. When it was time to evaluate my pet, I was directed to put my pet on the table then sit back down like I was a child. The vet tech “stood guard” between me and my pet which left a very bad taste in my mouth. No other vet I’ve been to has had an issue with me standing next to my pet during their appointment. The vet also recommended my pet be put on a very expensive prescription food even though she didn’t know what was wrong with him. To recommend a food change to prescription, an EXPENSIVE one at that, there should be lab/diagnostic results (which they didn’t do) to support that decision, not just speculation or opinion. I have pets on prescription food, and it was only recommended to switch over after there were extensive labs and imaging done and a diagnosis was made. I was blown away by how unprofessional every single person was that I came across and by extension, caused me to question every word out of this vet’s mouth. I DO NOT RECOMMEND any pets are brought here.

posted: 01/03/2024

Lucky to find Veterinary Wellness Center for Brady - so nice from the minute we made the appt- spend time with Dr Bacarf and Sarah -and checked out with Penny- got the vaccine that was needed and off we went! Thanks again!!! 🐶

posted: 08/13/2023

I normally don't write reviews but this warrants honest feedback since I'm switching vets for my senior cat that has multiple chronic illnesses. This vet was the closest to where I am so the location is convenient but there are numerous reasons why I'm switching: 1. Prescriptions are a complete hassle, in which they do not do electronic copies nor approve requests from common pet sites like Chewy, unless it is from their own online store (which sells at a premium comparatively). You would have to get a paper prescription copy from the office, which can be inconvenient if you live far. Not having e-copies of prescriptions is wild to me, are we living in the dark ages? This was never a problem for my other vets and with their system, you'd think it'd be helpful if the owner has to submit the approvals themselves on Chewy. Also, if you have a pet that needs variety in food/meds/etc. (because they get sick of one flavor) then you'll need to get a physical copy for every single variation. 2. The doctor who my cat sees only comes in twice a week, so this makes it very inconvenient if I need any approvals or advice. One time I called Tuesday morning and was told to wait until Friday when the doctor comes in to get approval for a prescription I only had a few days left. Advocate for a doctor that goes to the office every day so that there isn't delays in treatment. 3. Communication is very inconsistent with the office/front desk, where emails and calls tend to be slow. Even when ordering from their own online stores for prescription foods, I have to call in to have them check and approve the foods, which I shouldn't need to do :( The system is just disorganized. TLDR: If you don't mind delays in treatment, prescriptions, communication, etc. then have at it. The doctors are nice, but all of the above have been deal breakers for me.

posted: 01/11/2024

Being a physician myself, I am aware that not all medical places are created equally. I spent a while researching different veterinary offices. I ended up choosing this one. I am really glad I did. We just had our first appointment and honestly I just really like these guys. they had that excellent mix of making you feel happy, being punctual, and having strong medical knowledge.

posted: 08/26/2023

Dr. Crocker was wonderful and gave our puppy a very thorough examination. She took the time to explain vaccines, etc.. in detail with us. She was kind and very caring in the way she handled our pup. He was a happy pup from the start of his visit until the end. :)

posted: 03/24/2023