Mount Carmel Veterinary Hospital

Dr. Stewart's intuition about an animal's condition is truly remarkable, and her compassionate approach was a tremendous comfort when we had to make the difficult decision to say goodbye to our beloved Shey. Coping with the loss has been incredibly challenging, but Dr. Stewart's genuine care shone through every step of the way.

posted: 01/04/2024

Amazing!!!! From the first call to the tech who brought my cat in to be seen, just wonderful!!! This Doctor graciously works with another wonderful organization called PAWS (which helps Senior Citizens with pet care and cost)..this was my first time at Mount Carmel Veterinary Hospital… but definitely not my last!…they made me feel at ease and were very professional. All my questions and concerns were quickly answered. After my cat was seen the Doctor called and assured me alls well and what to look for. I am so happy I went there 😊…

posted: 11/09/2023

If I could I would give this vet a ZERO star review. I took my dog here because he was showing signs of extreme cough, shortness of breath and fever. She gave him no medication, no ivy, no breathing treatment, no alternative care. I am showing a picture of him below. I am no vet but my dog needed care and did not receive it. My dog ended up passing. I also met another person who also had an altercation and left this vet. Please, do not take your dog here!

posted: 05/08/2023

I wish I would have read some of the other poor reviews and listened to my own gut. The first time I came here when I left I felt very uncomfortable with the bedside manner of all the staff, including the veterinarian. I proceeded to keep giving them chances because I told myself that surely they care about the animal, and that’s what matters. I have never in my life had such a dismal experience working with a vets office. I am a physician, and if I spoke to my patients the way they speak to their customers I would have been fired a long time ago. Both the veterinarian, Dr. Stewart, and by extension, her staff, presumably from her method of training them, are incredibly condescending. If you don’t do every single thing they recommend or want you to do exactly when they want you to do it, they speak to you like you’re an idiot. I got my cat spayed maybe three months after they recommended it, for various personal reasons that I could not do it sooner, considering it costs $1000. I was told by Dr. Stewart “I had another negligent pet parent…“ And proceeded to tell me about someone else’s cat that had gotten cancer. Fair enough they’re concerned about that, but to blatantly call customers negligent because they didn’t listen to you immediately is just awful. If a patient tells me that they can’t or aren’t ready to do a recommend treatment, my first question to them is: why? I have a sympathetic and understanding conversation with them to understand what the obstacles are. I don’t berate them and speak to them condescendingly. Before I moved to Connecticut, I brought a large supply of monthly tick/flea prevention from my former vet in another state. Every time I went, I was spoken to like they didn’t believe me that I was actually using the medication because I told them I didn’t need to buy it from them. they were so pushy I bought it a few times just to stop their constant attacks despite having it at home. On my last visit Dr. Stewart felt it appropriate to sarcastically comment on “your never ending supply” of revolution medication, very clearly indicating that they did not believe me. As if I’m Lying to the vet. Seriously They are pushy and don’t know how to speak to people. After getting this sarcastic condescending language yet again on my last visit, I was frustrated, and I mentioned to the front desk staff after she also spoke to me like I was an idiot, very calmly and politely telling her I did not appreciate the way the office spoke to me every time I was there. I walked out to my car and was about to drive away when I saw Dr. Stewart walk up to my vehicle and knock on my window. I rolled down the window, thinking maybe she was going to apologize for the way they were all speaking, but no. In line with all the responses they’ve given to their reviews here, They took zero accountability. In fact, the doctor took time out of her busy schedule to follow me to my car in the parking lot to tell me what a rude and unpleasant person I am. I had not once raised my voice or said anything unpleasant other than to express in a polite and calm manner that I was not happy with the way I was being spoken to every time I was at the office. Instead of asking why I felt that way she took it as an opportunity to tell me what a miserable person I am, and how it’s all my fault that “nobody in the office likes” me!! I’ve never in my life had a professional office do such a thing. Can you only imagine what would happen if I followed a patient out to their car, berated them and told them that they were “unpleasant” instead of professionally asking why they felt that way? Maybe when you’re getting so many one star reviews saying the exact same thing you should start to wonder if maybe it’s the way you and your staff speak to your customers. I have hated every single interaction I have had with this office, but I kept going for the sake of my pet because I didn’t have time to find a different office. At this point, following me out to my car just to tell me that everything is my fault is literally the last straw. I’m done.

posted: 10/25/2023

Brought my cat here a month ago because he scratched his eye. I was really lucky that there was an appointment available at Mount Carmel Vet Hospital. At first, I was weary that they may not be good hence the opening while all other vets are fully booked. To my surprise, I had a great experience here! The vet was very patient in answering all my questions. She was very knowledgeable and didn't push for any extra services. Garfield's eye is now healed! Really appreciate the vet we saw and I would highly recommend others to this vet.

posted: 10/16/2021