Fountain Valley Animal Hospital

Brenda Anderson

Have had my cat in FVAH twice this year and both times he has made it through pancreatitis and a dent extraction without any issues. Thank goodness these vets and staff are the best. RECOMMENDED for sure.

Oct 25, 2024

Kevin Mayer

After several years at FVAH, I’ve moved care of my three senior dogs elsewhere. While trying to treat one of my dogs for pain, a FVAH vet prescribed a new liquid med for him. Mercedez, one of the receptionists, told me she would call me when it was ready to pick up. Four days later, having heard nothing, I called and was told the med was ready. When I went to pick it up, I discovered that it had been sitting on the shelf at FVAH for all of those four days. When I asked the receptionist, Alex, why I hadn’t been notified it was ready, she replied, “I didn’t work on it.” No apology, no expression of any concern whatsoever. I was given no information on the new med (side effects, etc.), so I did some homework when I got home. The dose ordered seemed very small for my dog’s size, so I called the clinic to get clarification (this was a Friday evening about 4:30.) I explained my concern to Alex, who refused to ask a vet to call me. She stated, “Just try it over the weekend, and if there’s no improvement, we can clarify it Monday.” (Seemed strange to me that a receptionist would take it upon herself to speak for a vet, but maybe that’s how FVAH now responds to client inquiries.) In any case, there was no improvement in my dog’s symptoms over the weekend, so I called Monday morning. When I explained to Alex that there’d been no improvement, so I was calling for clarification (as she and I had agreed Friday evening that I would) she rudely replied, “If you don’t trust the vets here, you should take your dogs to another clinic.” Again, no expression of any concern for my dog’s condition, nor acknowledgement that I was simply doing what she and I had agreed Friday evening that I would do. I, of course, immediately followed Alex’s advice and changed clinics. TWO EXPERIENCED VETS FAMILIAR WITH MY DOG HAVE SINCE CONFIRMED THAT THE DOSE SHOULD HAVE BEEN THREE TO FIVE TIMES MORE THAN FVAH PRESCRIBED. Finally, I registered a complaint with FVAH’s corporate owner, VetCor, via their website nearly two weeks ago. To date I have received no response whatsoever from them.

Sep 5, 2024

Virginie Destanque

It took me a couple of years to get in. Totally worth it. It is a hospital with top vets and staff. I am so happy for my Lizzie.

Sep 24, 2024

J

Been taking my dog here for about 7 years now. Staff is absolutely amazing and very friendly. Prices are very affordable as well. Definitely recommend

Jul 31, 2024

Sam Tirado

I was hesitant to continue to bring my pets here after Dr. Rachel and her husband left. But I cannot give Dr. Gohier enough praise for her work!! I brought my skiddish cat in for her vaccinations. She won't even let me pet her. When I called the team, Alex at the Front Desk was super nice and accommodating and told me that Dr. Gohier said I could bring her in, without an appointment, as soon as I was able to catch her. Dr. Gohier was so kind and took her time with my Ruby, answered all of my questions, offered practical solutions, and prescribed her anxiety medication. Maggie, the Vet Tech, who helped administer her vaccinations was equally kind and knowledgeable. Prices are very affordable too! I cannot speak more highly of this practice. I will bring my babies here for as long as I have them! Thank you, Dr Gohier and your amazing team!

Jul 25, 2024