VIP Petcare Vaccination Clinic

Corinne Frostick

I was not aware that VIP Petcare changed their policy and that pre-registration is required. I've taken my dogs and cat to VIP Petcare for at least 15 years and it has always been first come, first served. That being said, I was first in line and did not know about pre-registration until 15 minutes before the clinic started (I had already been waiting for 45 minutes). When the clinic van arrived, I mentioned to one of the staff that I was not aware of the new change and was told there is not a first or last and I would be called when it was my turn. Clinic started at 3:30, I was not called until after 5 and and not seen by the vet until 5:30. I understand policy changes. But the staff member dealing with the public waiting in line was not helpful and when I asked how long it would take I was told you will be notified when it is your turn. She was not pleasant and seemed annoyed when asked questions by myself or other waiting customers. Whatever happened to customer service?! On a positive note, the Vet and other staff members were very nice and apologetic about the long wait. After this 3+ hour ordeal, I will not be using VIP Petcare for future vaccinations.

Jul 20, 2026

W K

I have very large mountain dogs and the staff were very helpful in accommodating their needs

Sep 8, 2025

Sandra Perez

Very friendly staff and doctor, quick visit.

May 18, 2026

Lauri Belfor-Moyer

I paid for the ‘total package’ for my dog and his vitals were not done

Feb 9, 2026

George Harrington

Third time using their services. Always friendly, caring. Easy process.

Oct 13, 2025