Arrow Animal Hospital

Gene Ausili

Dr Patel and his staff are still my favorite vets… they take great care of all of my animals. They always make me us feel like we are important and have genuine concern to make us comfortable and understand what may or may not be needed. Highly recommended.

Aug 23, 2023

Nicolle Quenga

I took my one year old Lab in for his annual follow up. I moved a year ago an hour away but since I was familiar with this office, I decided it was worth it to make the trip. I appreciated that they got me in for a next day appointment, especially because we just purchased pet insurance and I needed an updated check up to send over to them. The lady (who I believe is the Dr’s wife) tells me it’s $55 for the check up. I bring in my lab who for whatever reason gets very anxious around men. He was anxious with the male vet tech and with the vet himself. Unfortunately, the Dr was unable to perform the orthopedic portion of the exam (which I understood). He spent about 15 minutes in the room just visually inspecting my lab, listened to his heart and checked his rectum. I go to the front desk and the lady tells me it’s now $85 for the annual exam. I asked her how it could be $85 when I was told over the phone it was $55? She then proceeds to go into this rambling about how this was considered a “difficult exam” therefore they would now charge me $85. I told her out of courtesy and professionalism, the staff should notify the pet owner of that upfront and beforehand. She continued to go back and forth with me arguing that how could she predict the exam would be difficult if they haven’t seen how he reacts yet. This office has been around long enough that they should be well aware that in any business, you ALWAYS tell a customer upfront how much a service costs and should there be any added expenses for whatever reason, here’s what they are. You give the customer the opportunity and the choice to decide whether they want to give you their business or not (or can even afford it for that matter). In my case, I was not given the choice or the full, honest information upfront. Not only is that bad business, it’s disrespectful. Now looking at others reviews and seeing how people have experienced the same issues, it makes sense that they are over charging and being shady in how they do it. $85 for a 15 minute exam where my dog wasn’t even able to get the full work up is OUTRAGEOUS. And to top it off, I asked for a copy of the visit to send to my insurance and the lady tells me that she doesn’t have a copy to give me and that the insurance would need to request medical records. Big waste of time and waste of money. They have definitely lost my business.

Jul 28, 2023

Linda Maldonado

Love it❣️Great Vet! Very nice, knowledgeable, & gentle w my doggie. The staff is Awsome as well! Friendly, helpful & sweet! I would highly recommend them🐾❣️🐾

Jul 16, 2023

Janine Hernandez

In November of 2017 I took my eight year old, very sick, Dodger dog to Dr. Patel and his team, for the first time! He was diagnosed with diabetes. For the past almost six years they have been his team of doctor, and providers of his health journey. On Monday, February 13th we rushed Dodger in after a terrible seizure that seemed to never end, it would be our Dodger's final visit to see his Dr. Patel and team! We will always be so grateful for the love, kindness, understanding, compassion and overall amazing care the team at Arrow Animal Hospital gave to our Dodger and us! They are the best!!

Feb 17, 2023

renee houlemard

Your pup will be in good hands. Only wish they saw humans too! My 14 year old feeling much better 😌

May 22, 2023