Banfield Pet Hospital

They were able to squeeze me and my Lucky Boy in for a check up. The Dr and assistants were all very friendly and patient. In fact, everyone from the front desk on back was lovely, professional, and kind to both pet owners and their pets as they came through the door.

posted: 09/19/2023

Took my dog here due to the challenges at the Seaside location. I'm not sure how to rate this place. I was berated over the phone by the vet for not taking her recommendations. I will always get a second opinion, which didn't seem acceptable. My after appointment to see my dog. Their automated system is wacked out. 1st text confirming my appointment, the response was to call them. The next day, the text to confirm worked fine. The next day I received the appointment confirmation text, I responded and the reply was, "the appointment was canceled." What? I called they said to come in. I brought my dog in. He was taken away then brought back within 2 minutes saying all was good. The next day I receive a text saying, "sorry you missed your appointment." This was Banfield Salinas. After my experiences at Banfield Seaside & Salinas, I'm hanging it up with this organization. My pup is too important to have regrets with his care.

posted: 09/14/2023

I've been going to Banfield pet hospital for almost 3 years for my 12year old cat joe Friday and I love it my vet Dr. Sullivan. Is the best and I Recommend her to all of my friends and co-workers. She treats your pet like her own and loves your pet as equally as much as you she explains everything you need to know or watch out for when it comedown to a pet with health problems my cat joe Friday was Diagnosed with stage 2 Kidney disease in 2020 and we as a team managed it for almost 2 years in February 2023 his health started to down hill he had An upper respiratory infection that kick off to an even more extreme experience for me he got an ear infection in April and we then found out his kidney disease was at the last stages Stage 4. Dr. Sullivan Is there every step of the way and tells you where to go for specialists. We then found out he had a mass in his abdomen that was Cancerous. He went down hill so fast in one month and haveing a great vet that helps and communicates and tells you everything good or bad is the best you can ask for. I had to let joe Friday cross the rainbow bridge in May of 2023 2 weeks after finding out he had cancer it was hard and hurt alot Dr. Sullivan was there with me and for me every step of the way holding my hand through the hardest Decision. I had to make and still being there after my pet as passed Banfield and Dr. Sullivan I truly say with love from the bottom of my heart that this is a great hospital to go to!!.

posted: 05/20/2023

Hospital/Boarding for your pet(s) through this place is awesome. Staff, even when they are short, are super professional, on-time, caring and very customer service oriented. This applies from the Veterinarian to the Kennel Attendant. My two large GSD’s absolutely love staying here, as it is like their mini vacation location. Decent comparable pricing for services offered through this business. Definitely this is my family go to.

posted: 07/11/2023

I made a follow up appointment for my dog Zack. When I made the appointment I notified them that I wanted to be present for Zack’s checkup. A week later, when I arrived for the appointment they wanted me to drop him off. I informed them that I wanted to be present for the appointment. They told me that my being present was not an option. I canceled the appointment. I get the sense that they want us to drop off our pets so that they can stick them in a cage for 3 hours, see them at their own convenience, and make more appointments/money. My dog’s not a car that I’m dropping off at the mechanic. He’s alive, has feelings and I love him. I’ve read some of the poor reviews here and I’ve noticed that Banfield keeps putting up the same response to bad reviews , “please contact us so that we can discuss this further.” When I was present in their office, they didn’t want to discuss anything with me. They clearly didn’t value my business and that message they keep putting up is just for show. They are attempting to deceive those of you reading these reviews into thinking that they care and would actually problem solve to resolve these issues but when I was present, seeking a resolution , they turned me away. There is no longer any need to discuss anything. There are other, more compassionate and caring veterinarians. I’ll just take my business elsewhere and I recommend you do the same.

posted: 06/30/2023