VCA Los Banos Animal Hospital

Tried to get a prescription filled on Monday, was put on hold for over 20 minutes, then told to try back later. Called back the same day, was put on hold again only to be told someone would call me back by the end of the day. No one called back. I called again two days later and nothing had progressed. It was like I never called on Monday. They told me it was taking so long because there is only one doctor. That sounds like a pretty solvable problem. First, I don't see how one doctor prevents the rest of the staff from calling me back. Second, having one doctor shouldn't be an excuse for delaying care as simple as filling a prescription; especially not at a VCA. If not enough doctors is the problem, hire more doctors so that you can run your business more efficiently. Like professionals should. For context, my pet has thyroid issues and is very dependent on his medication. I wish I could give zero stars.

posted: 05/25/2023

They gave us our baby back! Our little boy, Sugarpie (male cat, long-haired), was super sick. He wouldn't eat anything, was losing weight, just basically dying slowly in front of us. We knew we couldn't afford a vet bill, but hated seeing him suffer. So, I brought him to the VCA. The staff was excellent, everyone was nice. The doctor wanted to do blood work and x-rays test.. Sugarpie had bronchitis or pneumonia and was put on an IV for a week. He pulled through and is back to normal! We thank Dr. Mason so much, we know without her care, Sugarpie wouldn't be here right now.

posted: 08/26/2022

I would give 0 stars if I could. I was on a call inquiring whether they could certify that my dog had been neutered in a foreign country when they said that they could not do that and hung up in my face. Never bring your animal here. If they cannot treat humans with respect then how do you think they will treat your pets?

posted: 05/09/2023

I called for appointment for a rabies shot for my pup. They said I had to have dog exam, price $76, He had been in recently for exam. This price DID NOT include vaccination. This is unacceptable and way to high for someone on SS. Got a next day appointment with Petco vet. No large fees. This is the second time they pulled this on me at VCA. I was already there and had to pay almost $200 for a rabies shot for my other pup. All the vet did was fell her tummy, take her temp, and say her teeth may need cleaning soon. About 5 minutes with the doc.These prices are way to high for the care they give.

posted: 12/31/2022

This is the worse Veterinary clinic I have every been to. If we brought her in early and the told us sorry one Dr on call and to come back later. So I called and told them what was going on and they said Dr went to lunch and will be back at two and we could come in then. So I take her in iam the first person there she wanted the owner to sigh so I called her she came over sign the paperwork. So the lady with the big ugly fake eye lashes behind the count says your third in line and it will take one to three hours. When I was the first one there. So she put me third instead of first. I am telling her that she going to die if we wait any longer. She then tells us we can take her to another vet. I told them if she dies it's their fault. Then we where leaving I said your supposed to save animals not send you to another vet. All of a sudden they said someone cancelled and they would take her in they do test they say she septic give her antibiotics sent her home and she passed. Shame on these people for not helping her and sending her home. I will never take my pets here oh hell know.

posted: 12/14/2022