VCA Venture Animal Hospital

Claudia Barrera

My kitty vaquita and i can only say God bless you all staff, nurses AND a very special thank you to Dr. Harrison Saling!😊🙌🐈‍⬛ It was a wonderful and loving experience for my dear vaquita and I, it is a very professional hospital and so is the amazing staff.✨

Nov 21, 2025

A. B.

I’ve been a customer for over 4 years. Today was the last time I took my dogs to this clinic. One of my dogs was feeling sick and I had no appointment, but decided to stop by and ask if they could possibly at least send my dog’s samples for testing. One of the receptionists kindly told me that there were no appointments available for today, but she would ask a doctor if they could take the samples for testing, which I understood obviously. But before we could even finish our conversation, another receptionist, came out of the office, and intruded in our exchange, as he has a few times prior to today, placed a sheet of paper with hospitals in front of me and sarcastically smiling and repeatedly told me that they are just like a “human clinic” and I cannot just walk in and ask for an appointment (hope the cameras show that I didn’t even have the time to verbalize the appointment request) and he continued on with heavy sarcasm and irony, in a complete unacceptable manner in treating a customer. I replied addressing his negative energy and his attempt to make me feel mentally incapacitated to process the information the other receptionist was so politely trying to give me. Please note, I am a mental health writer and researcher with a degree in Psychology. Fully capable of recognizing passive aggressive behaviors. What should have been a 3 minute interaction, turned out to be the loss of a profitable customer writing a very negative review during a stressful time. When our pets get sick we do what we can to help. Asking for a walk in appointment is not a crime and customers should never be made to feel ashamed or embarrassed for it. If an employee is struggling with their self-esteem and need to exercise power over a customer, they need help and more training. This location should either give more training to their staff or try and select individuals with kinder hearts and refrain from placing passive aggressive employees interacting directly with customers who can cost their business thousands of dollars in profit losses. Do your research. It can happen to you as well. And to the employee who made the comment “he is just doing their job” let’s not normalize rudeness. I am sure the CEO of VCA’s would not condone such behaviors.

Oct 11, 2025

Tovarizer

Always the same story, high prices and very little medical treatment, more like: just give her more pills for that. It’s a Dr. Feelgood environment. What els? • Plenty of parking • Appointments required • No phone support • Office Visit $60 • Overheard Music • Ample room size • No overnight care • Air-conditioning • Clean and Smells fresh • Credited License in Los Angels • Fishtank (Open Lobby) •

Aug 26, 2021

Ashleigh Rose

All the staff took great care of my doggie!!! Very pleased with the service! They even clipped her nails & gave me a flea pill for her & a little scarf! 🥰

Apr 19, 2025

Rachel Capata

After 5 years as a customer with multiple pets, I think it is fair to expect polite, reasonable customer service. Today I had a wellness check-up and vaccines scheduled and traffic was snarled nearby. As I pulled into the parking lot 10 minutes late, I received a call from the office. I explained that I had just pulled in and was parking but was quickly informed I was "outside the time limit" and they needed to ask the doctor if we could still be seen. The lobby was empty, all the lights were already off. I was told they would have to reschedule me to a later day. Let's be for real: it was Friday and they wanted to go home early. Was I late? Yes. Could they have still seen us? Definitely. It was shots and a quick wellness check. Will I be returning? Not a chance. The prices are higher than other vets nearby who have significantly less turnover with vets on staff. Between 3 different pets, I have yet to see the same doctor twice. I stuck with them for the clean lobby and prior general availability, after receiving a "welcome visit package" from the animal shelter where I adopted this dog. Now I know why no one is ever there... the snarky and rude dismissiveness of the staff who could have easily administered vaccines and scheduled a follow-up appointment was the last straw. They were not busy, and their posted hours claim they were open another 3 hours. Now I understand why the lobby is always empty.

May 30, 2025