VCA Animal Hospitals Urgent Care - Mar Vista

This was the best VCA experience we've ever encountered, and we've been going to VCA for regular vet appointments for years. The virtual vet tech was so helpful to tell us she thought we should bring our pup in for medical attention, and the virtual waiting room was really nice. The time kept jumping up and down randomly so it definitely made it hard to plan around (wait time went from 7 hours to 4.5 hours to 7 hours to 39 minutes) but we weren't planning to leave the house anyway since our pup wasn't feeling well. From the moment we walked in, we were greeted by a friendly woman who made us feel so comfortable. I'm sorry I didn't catch her name. After waiting a bit longer, we were taken back to see Gianna the vet tech who was unbelievably kind, friendly, and patient. She completely put us at ease during a stressful time when our dog wasn't feeling well. Dr. Robinson may be the best veterinarian I've ever worked with. She was knowledgable, she listened intently to our concerns, and gave us very clear and honest direction on what she thought was causing our pup to feel ill. Not once did she make it feel like she was price gouging us or trying expensive tests that wouldn't lead to anything. She was thorough and kind and I wish she was our regular veterinarian! Thank you SO much to the VCA Urgent Care team for making what could have been a negative experience a wholly positive one. I hope we don't have to go back but I'm at ease knowing what awaits us if we do!

posted: 08/04/2023

I had an amazing visit today. At first I couldn’t do the online urgent care appointment but the vet tech through their chat was super helpful. I think it had to do with the fact that I was nervous. I was taking in a baby kitten with diarrhea and well you always worry about Pravo. Anyways everyone was awesome from the Vet tech to the doctor and especially Nicole. She noticed the handle on the box carrier I was using, was broken. Without hesitation and attention to customer care, replaced the box for me. That’s amazing customer service, in my opinion. I have been to my fair share of animal hospitals and urgent cares. The service at VCA was amazing and the prices were reasonable. This is the only reason why I decided it was fair to give them a review. So if you have a sick pet in need of care I encourage you visit to this urgent care. Lucky says thank you!

posted: 05/09/2023

I cannot say enough about how wonderful my experience was at this Urgent Care. From the virtual waiting room to discharge process, it was all shockingly efficient. The moment I walked in to door I was met by a kind and smiling Care Coordinator, Nicole. Her positive energy made me feel instantly welcome and at ease. The compassionate, thorough and cost conscientious care exhibited by all the staff here (Dr. Kim, Nicole, Sariah) made my attitude shift from fearful and guarded, to trusting and faithful. Dr. Kim is a very competent Doctor. Not only is he knowledgeable and realistic; he explains everything in a clear, calm manner. My baby boy is doing just fine; thank god. But if he wasn’t, I would have no problem taking him back here. Thank you guys so much! I’m sad you aren’t in Phoenix!

posted: 03/30/2023

My dog hurt his paw and we were able to get in and have it treated the same day I noticed the wound. The staff is very friendly and are happy to help and answer questions. The lobby was very clean and comfortable, with plenty of space so your pets won’t be right next to another one. Just remember this is an urgent care, not an emergency room so the wait time is longer. I joined the virtual line at around 11:30am and was finished around 3:30pm.

posted: 07/27/2023

The entire experience from start to finish was great! All supporting staff were super communicative, transparent, and kind. The virtual waiting room is helpful and vastly reduced my wait time. Plus, they gave me a pretty accurate estimate of the total cost. If my pets ever need urgent care again, I will definitely return.

posted: 06/19/2023