DTLAvets - Wellness and Urgent Care Services

Great experience at DTLA Vet! Extremely nice lady got us a room and checked on us periodically due to an emergency and the holiday. I was very impressed with the doctor who was not afraid of my dog and very calm—my dog walked off with her. She was thorough, compassionate and had a great sense of humor. I was not forced/scared into paying for anything unnecessary for the illness and worked with my budget. If you want your working breed dog to have a good veterinary experience, I believe this is the best place because I would suppose they’ve seen it all. Excellent experience and he is doing well!!! ☺️ Also, Thanks to the staff in the back I didn’t see!

posted: 12/27/2025

Edit: Pancake died within 36 hours of these photos being taken. His symptoms were severe, and I left DTLAvets because I felt he needed to be seen more quickly. The hospital I took him to admitted him immediately. These pictures were among the last ever taken of him. I will forever wonder what would have happened if the front office staff at DTLAvets had been more knowledgeable and more qualified to diagnose the signs of acute toxicity syndrome. I do not recommend that you take your pet here for routine care. I do not recommend you take your pet here for emergency care. I do not recommend you take your pet here at all. I will forever think of the front office staff members laughing and talking amongst themselves as my boy was dying, and being completely ignored, and being callous and indifferent when I told them that I could tell that we could not continue to wait any longer. Sometimes you have to trust your instincts. And my instincts are that the front office folks at DTLAvets will kill your pets with neglect and not think twice about it. And actually blame you for not being willing to wait your turn in line, as the doctor attends to routine cases while your pet is showing signs of neurological impairment. -------------------------------------------- I recently had a disappointing experience at DTLAvets. Despite having an urgent care appointment for my dog, Pancake, we waited over thirty minutes while his condition worsened. The staff did not acknowledge the urgency of his situation, and the environment seemed to add to his distress. To make matters worse, another dog in the waiting room was barking at Pancake, increasing his anxiety. When I asked if we could wait elsewhere, the staff refused and did not show any empathy for our situation. They did not make any effort to create a comfortable environment for animals in need of urgent care. On a positive note, Dr. Coward is a very kind and gentle veterinarian. He has a wonderful demeanor, and Pancake always feels safe with him. I only wish the rest of the staff shared his empathy and compassion. In the end, I had to take Pancake to another veterinarian who immediately recognized the seriousness of his condition and admitted him to the ICU. Pancake is now receiving treatment for suspected acute toxin exposure, a condition that DTLAvets failed to appropriately triage. Overall, I am very disappointed with the lack of urgency and care shown by DTLAvets and would not recommend their services for pets in need of immediate attention.

posted: 01/28/2025

Last visit we were in and out for my husky’s shots in less than 10 minutes. Our pups are always well taken care of here. And there are free treats to help motivate a nervous pup. The doctors are even great at responding to our questions over email. We moved out of the neighborhood a few years ago but still keep coming back because of their attention to detail, special care and loving treatment

posted: 05/13/2025

This is the first vet I took my baby to when arriving to LA. I chose them due to the other reviewers and the cleanliness of their offices. The doctors and some front office staff are very professional with appropriate bedside manner. I’m rating them a 3 because of the differences in the quality of care for clients my skin tone and darker. On several visits depending on who is front desk I either received attentive and quality care or urgent, transactional and disinterested service; sometimes I would call in and be placed on hold almost 10 minutes. I notice however, front desk staff such as Lisa consistently provide quality care to clients regardless of skin color or race, however, the same can not be said about Ava. For a vetinary office with such quality doctors, you would hope the front desk staff provided the same care. Nevertheless, it is important to make other clients aware the disparate treatment darker skinned or minority races may receive as compared to white or latino clients to reduce the likelihood this sort of bias continues. I intend to continue using this clinic and hope this review can incite training and professional development for front office staff in bias, sensitivity, and belonging for all pet parents.

posted: 10/17/2025

We came here with one of our strays. I have indoor cats and dogs but my son also takes care of every stray that crosses his path . As grandma I oversee their care while he is at work. Well this cat came to us with a hole in his throat. Everyone we called didn’t have time or wanted money up front to just see us. I’m telling you he has a big hole in the middle of his throat I can see his insides and you are not telling me come over we will take care of him. You want money just to make an appointment. This place rushed us in on a packed schedule took care of him and waited to close until he came out of his anesthesia. I picked him up at 10:30 pm!!! They love their job and treat every pet in their care as family!! To say I was amazed is an understatement!!

posted: 06/07/2025