North Valley Veterinary Center And Boarding

From every staff member that I came in contact with, to Dr Yusuf, I felt that they really cared and were gentle with my sick cat. Dr Yusuf took his time to explain every procedure and the 3 meds that he sent me home with to give to my baby.

posted: 07/30/2023

My dogo pit mix lady blue had an emergency and needed surgery for pyrometra (spay your pets!!!) And I was devastated at the thought of losing my baby girl I had just lost my mom a few months ago I couldn't handle losing my best friend..... THANK GOD FOR KRISTEN she is absolutely nothing short of an angel for real. The Dr was amazing the whole staff is amazing!!! Lady blue is making a great recovery thanks to these amazing people. I wouldn't take my baby anywhere else !!!

posted: 02/22/2023

I want to thank the staff at the North Valley Veterinary Center for the care they have shown my family twice now. Three years ago we had to allow Buddy to pass with assistance and three weeks ago the staff and doctor helped assist Bella into the great beyond. These are two members of our family that were treated as such, care, empathy, love. I cannot express the gratitude that I have for this staff and facility. Thank you

posted: 07/18/2023

My dogs have been treated by North Valley Vet Center for many, many years. I am not happy with the new policy of having to put down a deposit for making appointments. Being told it is their new policy now and "all our clients know this" is false! I have never been notified that this would be the new policy. Makes me feel as if I am untrustworthy or something. Update: While I understand the reasons for your change in policy, the way it was presented to me was troubling. When the young lady told me about the new policy her answer when I asked about it was "This is our policy now and all our clients are aware of it." Well, I was not aware so it came across as "too bad for you." There was no prior communication as to a change in policy such as letter or post card noting the changes. I would have had no issue with the change in policy if it has been explained in person at the appointment for future appointments. As you noted I have been a client for many years and have loved and greatly respected Dr. Bosma. He was always compassionate and caring to my pets and to us as well. I have always been satisfied with our treatment and care at your office. I have raised my rating to a three, mainly as a reflection of this event, otherwise it would be a solid 5.

posted: 06/22/2023

When we needed an international health cert filled out for our rabbit, North Vally was willing to step in and provide expedient support and an appointment. Their communications were timely and everyone I talked to was so kind and helpful. During a stressful international move, I was so thankful to work with a team that was so helpful.

posted: 07/26/2023