VCA All Creatures Animal Hospital

I recently acquired a cat who needed vaccination and neuter. This hospital told me that they would not neuter the cat before vaccination and now the cat is pregnant. What happened to veterinarians who want to help keep animals healthy? I'm just trying to be a good guy and help this cat. I now have to travel 3 hours away to San Diego for urgent care and also travel 3 hours back to Indio with a cat who will need rest after this procedure. 0 out of 5 stars. I do not recommend this place.

posted: 08/23/2025

I want to start off by saying that while I’m incredibly upset over what has happened to my dog as a result of her last visit here, I am not writing this to be revengeful or mean. I’m sharing my experience because that’s what reviews are for! And it’s very important to me that you know what happened and make your own judgements on whether you choose to take your animals here. My family and I have been taking our animals here for years! We’ve been in the desert since the late 1970’s and are full time residents. I adopted my sweet girl Chloe from the Palm Springs Animal Shelter seven years ago. She just turned 8 years old yesterday. Chloe has always had allergies and gets a cytopoint shot every three months. She has also had a history of having urinary issues (crystals in urine and uti’s) so she was put on Royal Canin Urinary SO to help keep her bladder free of bladder stones. This past May I took her in for bumps she had developed on her back, and for her allergy shot. We saw Dr. Fenton. We had seen Dr. Moffet in the past but apparently he retired and now Dr. Fenton is the only vet there! We waiting for him to come in for a very long time. I actually thought they had forgotten about us. It wasn’t that busy and we hadn’t waited that long ever, but maybe they were busy in the back? When he finally came in he had a terrible vibe/attitude. Almost like we were bothering him. Arrogant and short, not welcoming at all! He asked what the issue was with Chloe and I told him. He examined her and said “she needs her allergy shot”. I told him that’s why were there! (That made me feel like he wasn’t paying attention and that he was insinuating I wasn’t on top of it) He said he would give her a spray for her bumps but never told me what it was. When I asked him what the bumps were he just responded “acne”. She had never had that before. I was confused, but ok! Then I asked him about her food and if it could be contributing to her skin issues because while it’s so important for her to be on it, it does contain poultry. He responded “well yeah she shouldn’t be on poultry.” So I asked him if he could recommend something else for her that would still help keep the bladder stones away and didn’t have poultry. His response??? “YOU CAN GOOGLE IT!” I have never had a vet not recommend food for her! He wanted me to “google it”??? So then I said that I had already looked into a bladder food that didn’t contain poultry in the past and hadn’t been able to find one, which is why I asked. And he said “well, you’ll just have to take her off the food and see which is worse. (Skin or bladder) Basically weigh one against the other. I left there so upset! I didn’t know what to do. Her skin was so bad and she seemed to be in a good place with her bladder at that time. I mentioned to the receptionist what had happened and how I had been treated and they felt terrible! She didn’t charge me for the office visit and also helped me try to find a food for her. We found one that had less poultry but still contained some. She gave me a sample of it. I went home so torn and confused. I reluctantly took her off and tried to see if it would help her skin. This was in May. It’s been three months and my dog started having issues peeing. I took her to the vet where I learned she has a bladder FULL of stones!!!!she needed emergency surgery to remove them. $8000!!!! I knew in my gut taking her off was a bad idea and I will never forgive myself for listening to Dr. Fenton! He has no empathy, no concern for my dog, his attitude sucks! I will NEVER go back to this VCA! UPDATE- I reached out to them, reluctantly, per their request below and they completely ignored me! They were so quick to post a reply here publicly, but clearly have no intentions of actually speaking with me. Just add that to the list of why NOT to come to this vet with your precious animals!

posted: 10/04/2025

Omg, Dr. Fenton was the worst vet I’ve ever seen in my life. I’ve worked in vets when I was in college and worked with various other animals organizations in my life and, wow. The vet tech and the front desk staff were both really nice and helpful. But Dr. Fenton was supposed to do a wellness exam for my dog, and no joke, he felt her stomach for like 2 secs, listened to her heart for a few more seconds and that’s it. Didn’t check eyes, ears, mouth, didn’t ask me ANY questions about her health like diet, behavior, appetite etc etc, nothing! What kind of exam is that? On top of that, he was extremely condescending and rude when I asked him a legit, reasonable question. Are you serious?? Why are you a vet? My son was with me and he noticed his attitude immediately as well. I’m glad I got the other things I needed done in the appt (anxiety med and rabies) but geez the lack of care and horrible attitude were astonishing. Would NEVER go back for this reason.

posted: 08/01/2025

Jan 2021 UPDATE: My review for Dr. H remains the same - however, I am updating my comments due to my recent communication with the front desk staff. I am currently travelling and wanted to ask Dr. H about a medication that was prescribed to my little one. I didn't want a diagnosis or any other examination as I'm out of the Country until the borders re-open. The clerk who answered the phone would NOT allow me to ask any questions, nor send an email to Dr. H - my vet of choice for my little one's life. Neither empathy, sympathy nor any other caring attitude was conveyed other than I was wasting her time. I wanted only to get Dr. H's thoughts on the medication that was prescribed for Little Bit's heart while I was out of the country (Dr. H IS my little one's Doctor) and I wasn't given the opportunity to ask him a question directly. Dr. H has ALWAYS reached out to make sure Little Bit was healthy. He very well may have responded to say that I needed to discuss my question with the vet from abroad that prescribed the medication. But I was not even afforded that communication with my dog's own Veterinarian - I'm not certain how the front desk staff have the type of authority where they - alone - can decide which clients can speak to their own veterinarian? VERY different Customer Service since my last visit in 2020. Too bad. This Review was from 2020 It's very rare to find a Veterinarian that makes you feel so lucky to have found them! Dr. Hyun (Dr. "H") at VCA All Creatures is that person! My baby girl is 12 and my every day joy! I relocated back to the Desert this month and found that my favorite vet had gone to NC. I visited no less than 3 hospitals and met each of the Veterinarians to experience their 'bedside manner' so-to-speak, in order to decide who I was going to trust to care for my little one. The minute Dr. H walked into the room, I KNEW. His smile meets his eyes; he is so genuinely caring about my girl and I didn't hesitate to book the procedure with him. Little Bit is an older girl, so I was extremely anxious about her going 'under', but EVERY single person I met at VCA All Creatures was NICE, smiling and still professional (it CAN happen!). Dr. H not only called me personally both BEFORE & AFTER surgery to let me know how Little Bit was doing, he ALSO called me the evening after I picked her up to follow up and ensure all was well. I can't say enough about this hospital and all of the team! I HIGHLY recommend Dr. Hyun and VCA All Creatures - they will set your mind and heart at ease that you have finally found the right place! THANK YOU!!

posted: 01/13/2021

Dr Fenten gave my dog a cortizone shot without my permission and he got pancreatitus . dog is deceased now.

posted: 08/16/2025