Harbor Pines Veterinary Center

Olivia Havens

Everyone here is so kind. The people at the front desk, the techs, and Dr. White does his best to take care of our cat and make him comfortable in his old age. They do tend to fall behind on appointments, about a half hour, and they can be a bit pricey for some things, but the services they provide is worth it, in my opinion.

May 30, 2023

jeremy

I wanted to write this two months ago. But I let the emotions of the day subside, and today they all came back flooding. My senior dog had come to his final day and it was a sad slow affair. The humane thing to do was to end his suffering no matter how much it pained me. I thought it was luck that this clinic had a cancellation and I was able to bring him in. On the drive there he was gasping for air. It was traumatic. I explained this to the two front desk workers who looked less than thrilled I interrupted their conversation. I wanted to be angry. But my sadness consumed the rest of the spectrum of emotions. We got to a room and waited almost an hour. Which, if you’ve ever seen someone fighting for breath, it is a traumatic experience all its own. All the laughter and joking outside the room seemed very callus when the whole waiting room just saw a man sobbing while bringing his gasping dog to a back room. The least that could have been done was writing on the whiteboard placed outside the door that someone was spending their final moments with their loved one. After I could take the gasping no longer, I stepped outside and had to work to make my voice audible to plead if the doctor could please maybe take a look, I didn’t want him dying like that. Not in that small room fighting for breath surrounded by cackling. And the front worker with the nastiest attitude replied “he’s doing something. I can go and interrupt him and his patient if that’s what you want” and before I could even respond the Dr stepped out, probably to keep the peace. He came and immediately put my dog on oxygen. Only an hour after we were placed in a room. Which we had an appointment for, again, mind you. We went over the procedure to put him down. It was heartbreaking. In the midst of that they hand the paperwork for what I’ve just paid for. I paid to have him privately cremated so I can bring my boy home. I had to double check the paper work, because with as rude and chatty as the front desk people were, I knew there was margin for error. And while going through my itemized bill, after the charge for private cremation, they charged me again for communal cremation. My stomached dropped. It was not about the money. It was about how in my grief, if I didn’t clear my eyes enough to go through the bill, they would have tossed my boy in with the other unfortunate souls who maybe didn’t have anyone to pay for them. When brought to their attention, again, it was like I was inconveniencing them. After I was assured there would be multiple checkpoints before he finally got to the cremation, that there would be no mixing, he will be privately cremated, and will be returned in about two weeks. I left completely numb. This experience was so much more traumatic than need be. But I didn’t write a review. I didn’t complain. I went home and cried. And after two weeks I called. And was told he’s still not back. Called again and was told “WE call YOU, you’re probably not going to hear back for another four weeks.” After that I called. Nothing. Today I couldn’t take it anymore. I was going to get some answers. Where was my boy. It had been seven weeks! I called this morning, to find out he has just been sitting there. No one called. He was alone in a place where no one cared about him. I demanded to know when he got there but they couldn’t give me an answer, only “someone should have called.” No sorry. I got in my car and drove over as fast as legally possible so that he didn’t have to spend another hour with them. They handed me a box with his name plate crudely and comically taped off kilt. This situation was awful from beginning to end. This was the straw that broke my back. This may just be a dog to them, but he was my boy. And he deserved better. Update. Sticker on the bottom of cremation box says delivered July, 19th. We are on August 28th. Let that sink in. How long would he have sat there collecting dust? He called and I am more distraught than ever. Excuses and never once asked who the employees were. Means he either knows or truly didn’t care.

Aug 28, 2023

David Perez

Actually did the whole business of it's decor exterior, floors,paint,doors,and centers set up from front to back. Dr.white and his family are very understanding of pets and owners.

Aug 2, 2023

Robin Mizuki

FANTASTIC experience at Harbor Pines! Always scary going to new Vet. Dr White is awesome. And staff are so fantastic!!! We were referred by our neighbor across the street, so we are grateful to him! Finally Cooper is on the right probiotic! We have spent $$$$ with dermatologist vet, intenest for gut issues and sheesh one visit to Dr White...no more gut issue and skin is looking so much better!!! Thank u to Harbor Pines Veterinary Clinic

Oct 6, 2021

Cindy Bui

Good place to take your pet. The doctors and staff are very caring and attentive. They will answer any question you have. The office is generally very clean and the wait time isn't too bad. I am happy to have found a trusting vet for my little old man. The app is really helpful and they are partnered with an online vet store.

Dec 14, 2021