Airport Animal Hospital

2 stars are solely due to Dr. Boules, who was warm, tentative and professional-The lack of stars are due to the horrible experience with one woman at the reception desk. Called this past Monday and asked for an appointment for both of my dogs-Arrived the next day, on time, to be informed that there was only an appointment for one fur baby. Anyone with multiple pets will agree that unless there’s an appointment, it’s easier to only take the one that has the appointment- They know the difference between the Vets and a dog park! After this and that, receptionist stated that the doctor would see both of my babies and Dr. Michael Boules was/is absolutely wonderful! After both of my dogs had been checked, the receptionist came into the office to provide the medications and take payment. I have my hands full with 2 dogs that are anxious to leave, hand her my card, asked for a bag for the medicine and left. 5 minutes later, received a call and it’s the same receptionist and first thing she states is that I (I!!!) had taken the wrong medication and that it was meant for Leo?! Asked that I return for the right medicine and again voiced that I took the wrong medicine?! Facts-I was given the wrong medication by YOU and client services 101, conversation should have started with an apology-not with an accusatory tone as if I had stolen Leo’s medicine?! It’s your job-not mine-the fact that she had no idea what she was handing to which dog-ALARMING!!!! The fact that she felt that it was my fault-APPALLING!!! How would one trust this facility/reception? They can not log in the correct appointment(s)-have no idea which dog(s) are where nor do they care? I could take my babies in for a serious issue and the receptionist would probably hand me the wrong fur baby? Beyond irresponsible! And on a closing note, if YOU make a mistake, start by apologizing and acknowledging the mistake. Would love to return (Dr. Boules is great) BUT not with that sort of office assistance/reception- Went from feeling excited to rave about the Doctor to other fur baby owners to never wanting to return. There’s a Vet on almost every corner of Fullerton-

posted: 05/10/2023

Previously had a decent experience but then they refused to refill medication without warning. They were graciously filling meds for us after we moved and everything was going well with our dog. Then, out of no where, they decided not to fill them anymore stating he needs an appt. I asked for one more month while we find a new vet (no one has openings soon) and they refused. So now now our dog is an itchy, red/raw skin mess again and it will take him months to get back to where we were with missing a couple weeks of meds while we wait for a new vet to see us. Soooo frustrated at their lack of communication that they weren’t going to refill and lack of care about our situation and pet.

posted: 09/06/2023

Extremely overpriced. Everyone was friendly but we had to wait awhile despite being early for the appointment. The x-Ray and other treatments were double what we normally pay at South Coast Pet Hospital.

posted: 08/08/2023

I took my Henry in for vomiting, diarrhea and blood coming from his bottom. Dr. Charlie saved my dog's life!!! He asked me straight away if he got into anything poisonous and I said no. Luckily Dr. Charlie investigated his symptoms further, because it turned out, from our walk, Henry had been exposed to rat poison and was bleeding out! Dr. Charlie is so smart and professional, and I am truly lucky to have access to such an excellent provider! All of the staff was so kind and understanding during Henry's time in the hospital that week, and Dr. Charlie called every evening to give an update. Airport Animal Hospital is a complete care facility for your pet, with so much compassion. Dr. Charlie is a hero as well as an excellent Doctor. Dr. Charlie is so kind, caring and gentle! He is an excellent surgeon, and I know this because my Henry was neutered and didn't even need his pain medication! He didn't even need the cone, as if he didn't realize the incision site! The staff is so polite over the phone and the entire staff of the back office continue that profound care and respect. Thank you all at Airport Animal Hospital!!!

posted: 10/25/2022

We got our first puppy and had to find a vet. I called around until I found Dr. Kamal. He was patient and kind in explaining everything to us since we are first time pet owners. We have gone for vaccines, neutering plus a hernia repair surgery and cannot say enough good things about Airport Animal hospital. The doctors and staff give the highest level of care to our puppy. They are excellent and passionate about what they do and it shows.

posted: 04/26/2021