NVA

Kristin Word

DO NOT TAKE YOUR ANIMALS TO Big Sky Animal Medical Center in Great Falls, MT! This Clinic is owned by the National Veterinary Association. They admitted to failing to do their job and the system error that led to them failing to perform CPR. They have not tried to right their wrong or even get back to me to set up a meeting. DO NOT TAKE YOUR PET HERE IN AN EMERGENCY. OR EVER. Took my 4 year old dog during Emergency hours. Initially I signed a DNR upon arrival due to his medical history but after we spoke with the vet and got some of his lab work back I decided to change and remove the DNR paperwork when they had me sign to admit him for overnight hospitalization. The vet then waited 3 hours after he died to call me and notify me that he went into cardiac arrest. That big of a delay meant that by time I got to go say bye and see him that rigor mortis had already set in and made it even harder for me see him. The admitting Vet told me that she did not do CPR because she didn’t have an IV in place to give medication and that the clinic did not have other means to administer life resuscitation medications other than IV. I picked up his paper work today that clearly shows I choose that in case of emergency they were to perform CPR but in the vets notes she said he went into cardiac arrest and did not perform CPR because he had a DNR on file. Spoke with the managing vet today and was told it’s a problem with their system that had a delay in updating the DNR status. You expect the only Vet ER in town would have a flawless system for emergency’s. Also the vet we saw lied because the managing vet told me that they do have other ways of administering resuscitation medications and the emergency vet on call was just not aware. WHY IS SHE THE ONLY VET ON STAFF AT AN ER IF SHE DOES NOT KNOW HOW TO DO THESE EMERGENCY TASK LET ALONE AWARE THEY ARE AVAILABLE THERE? My dog may not have survived even with CPR but this clinic took that chance away from him entirely! They knew their system had a delay in updating changed DNR status yet failed to verify his status the second he was left in their care leading to them not attempting due to a “computer or paperwork error”. This is unacceptable something as important as a DNR status she not have a delay in updating in their system. This clinic should not legally be allowed to provide emergency services at the very least! Save your pet and make the drive to another city if you need an emergency veterinarian!!!

Oct 13, 2023

R. J.

I have been a customer for over a decade, with 6 dogs. Over the past couple years things have really gone downhill there. The Doctors are good, some of the front desk and most of the techs are the best. But this is a corporate vet operation and it is starting to show. I think this a management issue. I have tried to discuss my concerns with the manager, but she really seemed to carry a grudge against me and my puppies after that. It is sad really. I have had some many happy times (and few sad times too) with the staff there, I think I am going to look for a new vet if this doesn't improve.

Jun 12, 2018

Joe Johnson

About a year ago Dr Rudd Nelson sold Bayview Animal Clinic to your company here in Ft Lauderdale FL I have been a client there for over 10 years with my Kayla, Luna, Caper and now Maple Sugar. Ever since you took control of the facility the service has gone down substantially. I personally know the, now fired, hospital administrator Marissa and know her managerial expertise and leadership abilities had NOTHING to do with the hospital's decline. all the Doctors I had professional and personal relationships with are gone due to your corporate policies. As I wrote above now that Marissa has been fired and I have heard others have quit I will be actively looking for a new hospital for my pets. THIS disturbs me to no end. I am very very angry and upset that your decision to fire a very smart, intelligent and more than competent hospital administrator and instill failing corporate policies to a place I have grown to love with cherished memories saddens me more than you will ever ever know.

Feb 7, 2019

Erika Vv

Nva is a Horrible company! They own a clinic in Laredo, tx. Laredo animal clinic which I had a really bad experience at with their office manager who seems to be off her rocker. I called nva with hopes they would be able to resolve and mediate the situation and they did absolutely nothing!! They also take life to call back and actually do their job. No wonder their vet clients are in horrible shape as well.

Sep 8, 2021

Joan S

I give this organization 0 stars due to lack of client compassionate care. However, I had to give one star to be able to publish review. It seems all this organization cares about is purchasing veterinary businesses for their bottom line which is greedy money. Per my local vet, the owner NVA doesn't set prices for services or even seem to know what the exorbitant charges are. Since they took over as new owner the prices have skyrocketed at Oley Valley Animal Clinic. I can guarantee this greedy owner and local vet clinic will lose many clients. I will certainly discourage everyone I know to not participate in any vet service that NVA owns. Extremely dissatisfied!!!

Mar 9, 2016