East Valley Emergency Pet Clinic

I adopted a puppy last Wednesday and she came home with an upper respiratory infection that was getting worse. I live in the high desert area and unfortunately on Saturday all pet clinics were at capacity or were short staffed. After being turned away at VCA, they suggested I come here. Luckily, I was checked in promptly and in an hour and a half I was out the door with medication and my mind at ease that my puppy Petunia would be better. Petunia sends kisses and lots of love to the best staff! Thank you for your help on Saturday, we greatly appreciate it ❤️

posted: 08/04/2023

I have been meaning to write this for almost a year now. This emergency pet clinic deserves it. May I add, everyone's "horrible experiences" seem to be a complaint about money. Healthcare is expensive for humans, if you didn't have insurance, you'd be surprised what you'd actually be paying out of pocket. You can't come in to an emergency clinic and expect to pay $100. These are professionals and do what they do very well. With that being said, here is my review. I brought Skipper, my 1 lb maltese puppy on a late Saturday evening (11:30pm) because I was driving my daughter to Stanford University and when I came back, I saw my puppy barely alive. My husband had not fed her in almost a day and a half.(never trust your husband with babies) I tried to rub her back and stimulate her to syringe feed her some water but she was barely able to even take that in. I searched for an emergency clinic and thankfully found East Valley Emergency. I drove her in after a quick over the phone triage and I was able to go in since they were expecting me. The nurse came out so fast and had a warm blanket for her in hand, it happened so fast but she looked down at her and I remember she told her "oh little baby, we will help you as best as we can" she looked back at me and told me they would keep in touch and to wait outside in my car. Her face was calm but did looked concerned. Long story short, they kept her over the weekend and had her on an IV drip, tube feeding and lots of love. They kept my hopes high the whole time. Skipper was doing better day by day and and year and some months later. She's a healthy little girl. While the price was high, I was more concerned about her being alive. I'm a nurse myself, so I went in knowing it wasn't going to be cheap, I can't thank you all enough for the love you showed my puppy. You all really are heavens angels sent to help us with our pets. Thank you for everything you did that weekend for little Skipper.

posted: 05/23/2023

I had a great experience leaving my pet I felt comfortable and happy that he would be receiving qui k care. Unfortunately when it was time to pick him up we were given a time of 7- to 730 AM. I was waiting until 7:45 when I went to ask how much longer. The girls at thr desk were rude and seemed upset about me asking and for telling then they should make it a point to let people know that it was going to take a while because at time of intake they made it seem like it would be quick. Neither girl appreciated my suggestion and both got snippy and their attitudes changed and stated that it is an emergency office and that I should have made better arrangements for my pick up. They also tried mentioning the fact that I was going to be charged less and something about a discount, which at this point didn't matter because we had already paid the money, so to me it was just about letting people know what time, how much time and at least an I'm sorry it's going to be much longer. But no they had a negative attitude and were upset that I was upset about waiting for an hour plus to get my pet discharged. So rude and disrespectful to try and tell me I should plan better as if they knew my personal situation. What if I had absolutely no family or had just lost my only other person who was my support system? Either way not the attitude I expected after having to leave my pet in an emergency room.

posted: 09/18/2023

$85 for an examination which is already pricey but considering the convenient times......sure. My cat was vomiting alot through out the day. I brought her over and after the exam the Dr. wanted to do some xrays and said it would cost $1k. More testing is fine but $1k is ridiculous. Didn't even give a recommendation on medication or anything. Effectively I paid $85 for a Google search Same thing happened to me but I payed $95 and my dog couldn’t even get treatment.. I mean why do you need a full blood work ??? If it was something ingested.. I asked if I could only do the X-rays but they said it had to be all the test of about $1700 total.. I took my dog and left just drove to waste time and pay $95.. is that how all emergency clinics are??

posted: 08/26/2023

$95 for an examination which is already pricey but considering the convenient times......sure. My cat was limping through out the day. I brought her over and after the exam the Dr. wanted to do some xrays and said it would cost $1k. More testing is fine but $1k is ridiculous. Didn't even give a recommendation on medication or anything. Effectively I paid $95 for a Google search. YES THE SAME THING HAPPENED TO ME..only I paid $95 instead of $85….SCAM! Also SWEAR while waiting to pay and leave another lady was upset saying just let me pay the $95 and give me my dog…trust guys..STAY AWAY!

posted: 08/08/2023