Clayton Valley Pet Hospital

Callie Robertson

Despite The “Veterinarian’s Rule” & Dog Bite Law in California, the vet who attempted to give my dog his shots today called and threatened to get police involved and have my dog quarantined after a bite. I left the building after being dismissed by a vet tech. They called back to say I needed to pay for all the services I did not receive which I regret to say I did. I do not believe this establishment is capable of handling more than a small dog or cat. Assumption of risk comes with the job and I was not offered help with restraint (personnel or device). Doctor was rude and condescending before the incident so I can’t say I’m surprised at the way she handled an easily foreseeable event. How they have a 4+ star average with so many 1 star warnings, I couldn’t tell you.

Apr 7, 2023

Kyle Carbone

AVOID THIS PRACTICE!!! They only have a 5 star rating from reviews 3+ years ago, something has definitely changed since then. I had a HORRIBLE first experience which is why i will not be back. I scheduled an appointment, showed up on time, and was stuck waiting almost 30 minutes in the waiting room when the practice was seriously empty. Then when i was put in a room with my pet, I WAITED ANOTHER 45 MINUTES. While waiting, the door to the back room was open. I was able to see Dr. A and her techs buzzing around the back room talking about some machine that wasnt working properly. I 100% guarantee they forgot about me. I wasnt even updated or a simple "we'll be right with you". After i kept eyeing Dr. A, she finally came into the room and this is where the fun started. I've never met such an arrogant, rude, know-it-all, no-time-for-you person in my life. She barely spoke to me unless it was to scold me about my animal's care. When i asked questions, they were either unanswered or completely disregarded while she went off on a tangent. My pet is also small (can fit in your hand), which she WAVED AROUND WITH HER HAND MOTIONS AS SHE SPOKE TO ME!!! I thought she may be drunk - this was not how a professional should act at all. Then, after the visit, i was charged an exam fee when that is NOT what i was in for and i was told i would NOT be charged for it before entering the exam room. She didnt even examine my pet or let me know how his health was, she literally just trimmed something on my pet. What else i found gross was the practice itself. It doesnt look like its been cleaned or updated since 2002. There was also a vet techs dog behind the desk licking his paw which was really gross looking. apparently they were waiting until the practice closed for the day to examine the employee's dog. TL;DR Overall, not a place i'd recommend to anyone. Wait for them to be bought out or go out of business and cross your fingers that someone ethical and clean comes in.

May 9, 2023

Buster Brown

Took good care of my Russell terrier mix. Did a nice job on his surgery. He walked out the same day and no problems. Unfortunately a couple months later in a different issue he had to be put down. They were very caring and did everything with love and compassion. I will go back with my next dog. Highly recommend.

Feb 24, 2021

Sue

Called and said I was new to the area and looking for a new Vet. I asked about getting my dog spayed. I was quoted $1,200. When I questioned the price she was snarky and said around here it was normal. I wasn't impressed. Needless to say I will be going somewhere else.

Dec 29, 2022

Elena Steele

They charge for everything. We had a dog neutered There and they charged an “office visit” to remove stitches. Never heard of that before and was not told of charges ahead of time. Don’t use this vet!

Jun 24, 2022