Banfield Pet Hospital

4.2 (109 reviews)
10204 Mason Ave, Chatsworth, CA 91311, USA

Hours

Monday 8:00 AM – 2:00 PM Tuesday 8:00 AM – 2:00 PM Wednesday 8:00 AM – 2:00 PM Thursday 7:00 AM – 2:00 PM Friday 8:00 AM – 2:00 PM Saturday 8:00 AM – 2:00 PM Sunday Closed

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,226
4.9 Embrace 19,970
4.9 Fetch 5,900
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,365
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,195
4.8 Nationwide 25,683
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,326
4.8 Prudent Pet 2,864
4.7 Pumpkin 3,533
4.6 Spot 11,560
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

4.2

109 reviews

Customer service is lacking. They cancelled dental appointments(understandable it things happen) but then they tell you to go call other Banfield’s instead of helping and taking responsibility to provide you with options for locations and times. For the subscription fee you pay I would expect reschedule assistance to be part of the service

Aug 31, 2023

Customer service here is absolutely terrible. They never pick up calls even when I call them multiple times throughout the week from multiple numbers. The phone rings the first time you call and goes straight to voice mail after. They need to find better workers who actually do their job and answer calls. I don’t like making appointments online because I’ve noticed the availability for appointments is different online compared to when you making future appointments in person and I also 100% expect a PET HOSPITAL to pick up calls throughout the day??? Their wellness plan isn’t the best either, most of the time u can’t even reach this hospital to make appointments for your pet to actually get your moneys worth. Save your money and go somewhere else with competent people who do their jobs right.

Jul 27, 2023

K L

K L

The chief of veterinary staff at this location cancelled my pet’s spaying while she was on the table. TWICE. She said my dog had a dangerous heart condition. I took her to another vet who performed spaying without a problem. The first time. I advise avoiding her. Lots of time and effort wasted.

Aug 21, 2023

The worst. I never was able to see nor speak to the vet. I only went to banfied because after calling over 10 offices on a saturday, banfield chatsworh was the only office with an opening (that should have been a sign) They gave me a perscription for my dog with the wrong dosage. I immediately called Banfield after the pharmacist said the dosage looked questionable. I was told by the front office that the vet confirmed that the perscription was correct. Well I was able to speak with my regular vet this morning and she corrected the dosage.

Jul 31, 2023

worst place to go to if you care about your pet. I took my dog there a week ago because of the swollen paw. Never got the exact reason what’s going on with him. All I heard was it could be this or that and at the end I was charged $240. Now my dog doesn’t step on his paw and cries. I called them to take him in as it’s emergency but I was told I need to wait another week because they’re busy even though the doctor said they’ll take him in a week if it doesn’t get better.

May 9, 2023