Surprise Animal Hospital & Grooming

I can’t even begin to express my gratitude towards every single person my mom and I can’t in contact with at this surprise location. Not only were they the only ones out of 18 calls who would take in my fur baby (kitty❣️) but they stayed late and worked around the clock taking care of him and giving him his emergency blood work/fluids and bladder crystal procedure. Dr. Westerwheel thank you so very much for explaining in detail and not in a rush whatsoever to make sure we understood everything that was being done to my cat/aftercare. We drive a half hour to see them and it’s worth every mile and we’ll continue to do so because they saved my baby boy from a painful outcome. Dr Savannah was amazing too and all the front desk ladies were so friendly and helpful they even helped out working with my server- budget, Seriously cannot thank you all enough

posted: 03/21/2023

Everyone was super friendly. I initially spoke with Linda over the phone and she explained pricing and how things work. She asked a bunch of questions to find out what was needed for Onyx. I ended up crying because I was scared and didn't know what would happen to my boy. She was very empathetic and talked me through things and I felt like she truly acknowledged how I was feeling. She got me an appt as soon as she could and was very sweet. The vet and assistant who saw him were also great. They were very informative and treated Onyx very well. He was dirty and covered in pee because he kept having accidents and despite me giving him a bath before we arrived, he was messy again. They didn't seem to mind and they pet him and loved on him. They commented about how sweet he was and how everyone in the back loved him. This made me feel better and made me feel less of a bad pet mom. I was worried they would judge me for how dirty and stinky he was but they were fully understanding. They went over pricing with me and allowed me to choose which treatments to get now (per my budget) and worked with me to get Onyx the best care. I highly recommend this clinic and I will be going back as much as I need to.

posted: 04/08/2023

Been bringing our pets here for years and every time it has been a good experience. Years ago they even did an old school type handshake for payment from my moms large vet bill. She paid right away and we’ve been with them ever since. They are compassionate and you get your pets meds in office. They also do payment plans w/out a credit check. I think they have a few options for payment plans. Sometimes hard to get into but I think it depends on the urgency and if they have been in before too I’m not sure.

posted: 08/18/2023

There are no amount of stars in the universe I can give the staff here for their amazing attentive care. We recently lost our sweet baby girl Annabel at 15 years and almost 2 months old. This speaks volumes to the awesome care that the staff have given her. Her breed usually has a life expectancy of 11-13 years. When I called to inform them of our loss, we received many heartfelt condolences from all of the staff. Thank you, everyone, for the kind words and phenomenal care you have shown over last 8 years to our precious girl.

posted: 03/21/2023

Thank you for being so caring toward our dog Cannoli. From the front desk to our new vet and her assistant, what was a potentially anxiety-provoking visit for Cannoli turned into a belly-rub ball of fun with new friends! Thank you.

posted: 03/31/2023