Banfield Pet Hospital

!!!!!!Viewer discretion advised!!!!! I would never take your animal to Banfield Pet Hospital. Where do I begin first off let’s start with the wellness plan , we signed our kitten up for the wellness plan so he would be covered for vaccinations and for his spay . The wellness plan was $74 dollars to begin on the website then they charged us $120 because “they didn’t have us in the system”. Second we took our cat for his spay/neuter only to have our cat start bleeding profusely after the surgery all over our house and furniture costing us several thousand dollars. We take our cat back to Banfield hospital (if you can even call it a hospital) only to get excuses from Dr. Mcelhenny as to why the our cat was bleeding and proceeds to tell us that the antiseptic was on the house after they were responsible for this incident making is feel greatly unappreciated.The incompetence and negligence from the staff is unacceptable and has to be reported. We trusted Banfield with all 3 of our pets but the trust and patience is gone.

posted: 01/07/2023

Vet visits are always challenging for us.Typically we have to wait anywhere from 10 minutes up to 30 minutes when we arrive at our appointments. I am new to the area and didn't know what to expect. First my dog and I waited for 3 minutes and it was our turn we were moved to our room. Next the assistants Gina & Crystal were so good to my boy. Starting with how they put the leash on him. He was upset so they decided instead of creating the slip tie leash around his neck they created a different type of leash that was very considerate. When asked about it she said he looked like he would pull and she felt he would do better with the adjusted leash (which he did). When I arrived to pick him up again I did not wait long before they were ready for me. Dr. Mclhenney was very informative and explained my questions about his report and other concerns. She was very pleasant to speak to. After she finished the report the ladies brought him back and helped me put his harness on Finally when I got home my dog did not take long to settle down. Normally I dread vet visits but this was a great great experience. Thank you!

posted: 02/01/2024

I have been with Banfield Hospital for approximately 15 years. Since moving here to Arizona, I have had such terrible treatment and service. The office manager called a couple times to push out my dogs appointment. During one of the calls, he told me that there are 1 million dogs and they only have three vets to treat them. Unbelievable. I’ve had two providers suggest to me to euthanize my dog Amongst many other issues in attitudes with the staff from multiple locations in Avondale Arizona. The office manager at the Buckeye Road location told me that they have 1 million animals and only three doctors. That was during a phone call where he was forcing me to cancel an appointment for my pet, who just discharged from an emergency hospital last week. I do not recommend this facility. I’m canceling the wellness plans for all four of my pets. I will never utilize Banfield hospital again.

posted: 03/19/2024

Zack is an amazing coordinator at the new Avondale Fiesta location , I seem to get in every time I have an issue with my little Geri Lee. He goes out of his way to work u in , in the event of illness. Thanks to u Zack and the Avondale Fiesta vet team , for taking care of Geri Lee ! 💕

posted: 06/06/2024

We paid $300+ to check a lump for cancer on our dogs belly. It has been almost 30 days now with no response to the results. I had called a week ago and was told the results have came in but the doctor was out, and I would receive a call with the test results. Nothing has happened and we just feel robbed now with such an expensive test with no results.

posted: 02/28/2024