The Cat Clinic of Northwest Arkansas

Absolutely LOVE this place. Dr. Rose knows cats. I drive an hour, just to bring both my cats here. It's worth every moment of my time, and every cent in gas. They listen to your concerns, answer your questions, and give your kitty top notch care. 100/10 would recommend 🐾❤️

posted: 07/19/2023

while I do not work in this field of animal care, I do work as a dog bather and from my general knowledge of just common sense and experience the way this clinic is run and how they function is disgusting. I mean this in both the way the clinic is kept and the way staff behaves and general organization. the lobby is littered with parrot excrement and stray cats roams freely through the front door right into the room where chronically ill cats are kept. if any medical history or files are kept at all it is done in an incredibly disorganized nonfunctional fashion. my roommate’s cat had a blood vessel burst and it’s clear the proper care wasn’t given to him as he soon passed two days later. we were allowed to visit him where they were keeping him for treatment, and while we are grateful for that, in retrospect it was incredibly incompetent of them to allow us into a room with chronically ill cats, all kept in incredibly small kennels with very little towels, blankets, beds, or general cushioning. one of the cats that was there while we were visiting was prone to hallucinations and they allowed us to stand right in front of the cat which upset it. they simply clipped a towel to the front of the cage. today my roommate received a text asking for an additional charge of a couple hundred more dollars for this “treatment” that happened months ago. they were not clear about what the charge was for and seemed to be withholding that information until my roommate proved he had paid it in full. they simply dropped it. if i could give 0 stars i would. if you love you cat and want the best care for them do take them here, they way their clinic functions is not going to benefit your cat.

posted: 11/08/2023

They're very caring and compassionate. They really spoiled my Cosmo carrying him around with them lol

posted: 12/17/2023

The atmosphere was amazing, almost as amazing as the people who worked there. I could feel in all of them a genuine love for the animals they were treating, and they treated my boy Jack like a king. It was a wonderful experience, and I feel extremely confident that the next time I need veterinary services, they will be the perfect place for me to go.

posted: 11/22/2023

Giving a one star rating is very generous. I have never experienced such disrespect and lack of compassion by a veterinarian clinic in my life. The staff I delt with couldn’t answer a single question without putting me on hold to ask a vet tech. Even simple questions like what certain fees were. They tried to sell me pet insurance assuming I couldn’t pay my bill. They did not listen to my concern about my aging cat’s quality of life care. On my last visit there, I was told there was no available appointment. I could drop my cat off and they would work him in. Reluctantly, I dropped him off with their assurance that I would be called and communicated with about his treatment and the fees. I did not receive a call about any treatment plan. Only the fee to X-ray him, which I approved. I received a call 1/2 hour before closing to say I could pick him up. The lady who called misinformed me about the medication dosage he was prescribed. My cat also did not receive the sani-clip I requested for him. I was told that would not be a problem and they would do that. I was also charged a $15. drop off fee that was never mentioned. Two weeks later, my poor old cat was in such misery that he was biting his tail to the point of nearly severing it. When I called to make an appointment to bring him in to end his suffering I was told the next available appointment was 3 weeks away! I told them that was unacceptable. My cat was in pain, injuring himself and bleeding. She put me on hold to come back to say I could drop him off and they would try to get to him. I expected to have to put him down and I refused to leave him alone. She told me to go somewhere else there was nothing else they could do! A couple of hours later she said the Dr. could give him medicine for 4-5 days to help until he could be seen. I don’t know how 4-5 days of medicine was going to help for a 3 week out appointment! My cat was bleeding and not leaving the bandages on. I did take the advice of the person who called and found a reputable vet with compassion and empathy for my cat and me. When you call this office you hear a message saying that the call may be recorded for training purposes. If this is true then their training is as lacking as the service of the staff. They complained about “computer” issues instead of accepting responsibility for their lack of knowledge behind the desk. The office is cluttered, disorganized and the most unprofessional place I’ve ever seen! Do yourself and your pet a favor and go somewhere else before their staff tells you too.

posted: 01/15/2024