BluePearl Pet Hospital

Violet Knight

I am one of those people whose dogs are kid-level meaningful, so finding good care is paramount. One of my dogs, Frida, was bitten by a snake back in September - just as we were about to head to sleep. Since emergency vets were the only option, we went to the closest one to our home first, which was in Trussville. I love those folks out there, but they had had so many snake bites that weekend that they were out of the antivenin, so we were off to spot #2. Next, we went to Steel City in Hoover, and our experience there was pretty terrible. I know some people have had great things to say, but for whatever reason, the staff that night was not on their A-game -- on top of wanting to charge $3,600 in a pretty ridiculous pay structure. After going home and doing some Googling, I decided third time would be a charm and rushed Frida over to BluePearl. I hadn't heard of this pet hospital before, but I was desperate to get her good help, and I felt like I was in the right place immediately. There are two entrances, so I had to call to be sure I was trying to come in the correct one (the main door faces Belk), and the girls on the phone were so kind and helpful. The facility itself was modern, clean, and quiet. Granted, it was around 1:30am at this point, but there was no music blaring or dogs barking wildly, and the staff all spoke calmly, which was a great help during a scary time. Dr. Vollenweider was extremely accommodating and clear in his communications. He let me ask all my dumb questions and explained things thoroughly for close to a half an hour, along with multiple other check-ins. Frida was cared for swiftly, and despite the fact that I couldn't physically be with her while she received treatment, I felt clued-in to what was going on every step of the way, and not once did anyone suggest I went home and left her there (I'm someone who just wouldn't ever do that, and it means a lot to me that they seemed to understand that). We left there about 4:30am, and Frida was obviously not feeling her best, but she looked a heck of a lot better than she did when we came in, and we paid a fraction of what Steel City had been aiming to charge. Emergency Discharge Instructions were provided on paper for me, and also forwarded to my primary vet, which I thought was a really nice touch. It saved me having to call and try to explain everything the next day, when Frida and I were sleep deprived and resting most of the day. I'm so grateful to have ended up at BluePearl, and it will be my FIRST stop if after-hours care is needed in the future for either of my pups! THANK YOU to Dr. Vollenweider and staff!! (And I'm sorry again to anyone who had to withstand her toots that night - they were truly unprecedentedly rank.) Frida is feeling much better now :D

Nov 6, 2024

chefshoey

We can't not say enough about BluePearl pet hospital in Hoover. If you ever have to take your pet to the ER this is the place to go. All of the staff are amazing. We unfortunately had to take our 6 month old Dalmatian in for coughing to find out she has pneumonia. Dr. Tolbert was great explaining everything to us what we needed to look for and how to treat. He even worked with us to bring her back to check on her to make sure it didn't turn more serious after a week and then 12 days later when she needed more meds. They really went out of their way to make us always feel comfortable. The front desk staff, techs and vets are simply the best. Torre says thank you!!!!! John and Amy Haskins.

Nov 21, 2024

Penny Fourt

All of the staff and Dr. Nelms were just outstanding! The facility is beautiful, clean, and accommodating. They were so warm and caring for my sweet dog, Molly. I could not have been more pleased. I highly recommend Blue Pearl without any hesitation!

Sep 7, 2024

Kathy Vickery

My Chihuahua was recently bitten by a snake and I am so thankful for the care she received at Blue Pearl in Hoover. After an overnight stay and treatment she is now back home and doing well continuing to heal. The first encounter I had with a veterinarian there was not good. He may be a very skilled doctor but it was overshadowed by his poor communication skills. Speaking with him made the stress my son and I felt so much worse. He came across as unsure and lacking in confidence. The pattern of his speech and every thing he said made us feel he was about to drop a bomb on us yet never did. I became very frustrated and angry. He left the room and I thought treatment was beginning so I checked with the girl at front desk to see if I could leave and get coffee across the street. Within a few minutes he phoned asking “did you just leave?” I told him I checked with girl at desk and was across the street getting coffee. I asked if I needed to leave and the way he responded with “ I need you to return right now” panicked me and prompted me to ask if my dog had died. Upon re-entering, the girl at desk, Kayla, could read my frustration and had another veterinarian speak with us. Dr. Adkins is amazing!!!!! He made me feel completely comfortable and after just a few minutes I knew my little girl was in caring and competent, capable hands. The relief I felt was immediate. The staff is is very compassionate. From what I understand they held my baby girl in their arms for most of her stay as she was anxious and vocal and calmed when held. That’s going above and beyond and very much appreciated. Thank you, thank you Dr. Adkins, Chloe and Kayla!!!!! And thank you to all the others involved in her care that I didn’t get to meet❤️

Jul 2, 2024

Kimberly Powell

Friendly Staff & concerned for my animal. Prompt Check in & Not much of a wait to see the doctor eye specialist. Perfect outcome from My Fur Babys Eye Surgery. Pricing was Affordable to help my baby see again. Below is Before surgery she blinked blinked Constantly, she started doing that right at the 1st of the year 2024, after her 2nd b-day, next pic is right after surgery her eyes was literally wide open and last 2 pic is completely after recovery she beat that cone up , she is doing soooo MUCH better, I bet she literally has a whole new world to explore thru her eyes again. Blessed to have been referred by my local vet to the Blue Pearl Pet Hospital.

Jul 1, 2024