Spot | Pet Insurance Review

BEWARE OF SPOT INSURANCE RATES AND PREMIUMS!! STEER CLEAR OF THIS COMPANY One year ago I changed to SPOT Pet Insurance because Trupanion had doubled my rates for my 4 year old healthy dog. After the first year with Spot, they increased the premium by 50%!!!!! (with no claims for my dog, nor relocation of residence). They cited “California vet rate increases, as basis for premium hike” I saw advertised on social media, a 10% discount for Sam’s Club members for Spot. I called the Spot member services three different times to be certain that this discount would apply, as I did not belong to Sam’s Club and I did not want to pay their $60/$120 membership fee, as there were no stores geographically close to me and I would only use the membership to get the Spot discount. I was told all three times that the discount would apply and not only would it be 10%, but would be 15%. I joined Sam’s and then called back Spot to inform them of the new membership. They had to verify the membership and would not accept email verification. I spoke with a supervisor, Kelly, who assured me that the 15% would apply, but we had to do a 3 way verification call to “a special internal only number” for Spot. We were on hold 30 mins and no one from Sam’s answered. The next day I called Kelly back and we were on hold for another 25 mins; finally the verification took place. At end of month, I was billed the same (50% raised) premium, with no 15% discount applied. I called Kelly and she now stated that the discount could not be applied, as there was an already “cap placed on the premium” and nothing could be done to lower that. I informed her of the lies that I was told by three different member services employees (including her); time wasted on phone call versifications; Sam’s membership fees out of my pocket that were paid for(now) nothing; and the outrageous 50% increase that took place originally. I stated that for insure proper customer service for myself; there was some way the 15% promised and advertised discount should be applied and she refused. In summary: STEER CLEAR OF SPOT INSURANCE.!!!!!!! They will do and say anything to get you to pay to become their customer and then they will hike up rates beyond belief, with no attention to any civil customer service. Shop around and find better rates and a company that will live up to their statements and your expectations.

This vet place is not the same old Barney & Russum Clinic. I used to take my English bulldog there for the past couple of years; the staff and doctors are different now. Maybe they are just using the vet name.

I pick this dog insurance know ing and rating was #1, But my first claim for $975.00 is a nightmare I have have call 4 times letting the know it was my first visit to the Vet and what I sent them is only paper work that my vet gave me. They keep telling me my claim is pending until they get the health record of my pet, and I keep telling them that is the only record I have for my pet. When you call customer service, they will say Ok, it was the first visit and they will take care of it, or they will say the first agent did not say it was a first time; it keeps going over and over like that every time you check for your claim. This pet insurance is a scam.

Great insurance and was simple after the six month records were finally obtained...easy to submit claims And easy to set up payment options

I can't log into my account, it always says a network error.