East Plano Murphy Pet Hospital

I’ve been bringing my pet, Teddy, to this vet for vaccinations, but after my recent visit, I don’t think I’ll be returning. The pricing has been inconsistent—one visit, I’m told the next appointment will cost a certain amount, but when I return, the price is different again. This lack of transparency is frustrating. Additionally, the customer service is lacking. Each time I visit, I don’t feel welcomed—no greeting, no acknowledgment, just straight to business. A simple “hello” or “welcome” would make a difference. I expect fair and transparent pricing as well as better customer service from a veterinary clinic. Unfortunately, my experience here has been disappointing.

I had high hopes for this veterinarian service, but I am disappointed. I rarely leave reviews, but if you are looking for a thorough and reasonably priced vet…maybe continue your search. Over the two years that I have taken my dog religiously there the price has gone up for service every single time and the quality of treatment in customer service and overall experience has declined. $300 for 2 shots and a basic groom is way more than it used to be. I get it inflation, however…I would assume timeliness and overall service would increase. After the grooming, my dog still did not have the typical fresh breath and smell that a generic groomer offers. The convenience of it being down the street is nice, I just expected more. If you are in the market for affordable and quality vet services as well as grooming…you may want to keep looking. Having said that, in the beginning of my time with them, they were very accommodating. Just disappointed.

I had been taking my cats here for a few years to get groomed and updates on their vaccines. They’re are the only place in the easy Collin county area that grooms cats, and was conveniently down the road. I would recommend this place to everybody, not just because of their service, but because of how kind and caring their staff has been over the years of me being their customer. Thank you guys for the absolute care you have given to my boys!

Dog boarding was excellent for our Xmas vacation. It's pricy but they did an great job with our babies seeing Paw-gress reports with pictures so we knew they were enjoying their time. Always a good feeling to see you fur babies when your away for a long time. Setup and checking were easy, they helped us understand what vaccines were needed and even gave recommendations outside of their vet for the shots we needed. Would definitely go back.

I have used the facility more than 10 years including their boarding service. They took great care of my miniature schnauzer for that time period. They even euthanized her recently. We just got a new puppy and of course I trust East Llano Murphy Vet to take care of my new baby. They have taken great care of her and take the time to explain everything with me and use TLC with her. She is scheduled to be spayed and I have every confidence in them. I had her groomed today and she is adorable. I am very pleased with them and highly recommend them if you need a vet.