McKinney Emergency Veterinary Clinic

First time experience with this clinic. Our grand Corgi had been throwing up and just not feeling well. We were greeted by an extremely friendly lady who immediately put us at ease. In fact everyone here was great. Exam rooms are large, complete with a TV. We were offered coffee while we waited for the exam to be completed. Not having any experience with emergency vets, the prices charged seemed reasonable. An hour later and we were on our way. Highly recommend.

We operate a rescue organization and recently encountered a situation where a very young puppy's health declined. We advised the foster caregiver to humanely euthanize the puppy to prevent further suffering. However, we were unaware that the foster caregiver took the puppy to a veterinarian who was not on our list of approved providers. Despite not having our consent, this veterinarian proceeded with treatment. Unfortunately, this resulted in the puppy enduring prolonged suffering until its eventual passing. Furthermore, we were not informed of the puppy's death by the foster caregiver and had to contact the veterinarian to obtain information about the treatment provided without our authorization. As the owners of the rescue organization, we were never consulted or informed by this veterinarian regarding the care of our dogs. This is absolutely not okay.

I am heartbroken and deeply disappointed with the lack of professionalism and care shown by this clinic in handling the remains of my beloved dog, who was with me for 13 years. I entrusted them to provide private cremation, only to find out later—without any prior notice—that my dog was sent for communal cremation due to their mistake. This meant her ashes were never returned to me, despite my explicit instructions and the signed documents ensuring otherwise. What’s worse, when I went to the clinic to address this, the situation was brushed off as though it was not a big deal, with a casual mention that I would be refunded. This dismissive attitude during such a sensitive and emotional time was absolutely unacceptable. To add to the pain, I had called the morning after leaving her remains to confirm the arrangements, only to later discover they had mishandled everything, showing a complete lack of organization and care. The clinic’s communication was inconsistent, their process disorganized, and their empathy completely absent. Losing a pet is already devastating, and this clinic’s carelessness made an unbearable situation even worse. The clinic never proactively informed me of this mistake—I had to contact them repeatedly just to find out what happened. Even then, their response was filled with excuses and attempts to justify the error rather than a genuine apology or full accountability. I would not wish this experience on anyone, and I urge others to think twice before trusting them with the care of your beloved pets. They need to take accountability for their actions and implement processes to ensure this never happens again. This is not just about a refund—it’s about respect, compassion, and professionalism, all of which were glaringly absent in this case. Their lack of communication, professionalism, and empathy shows poor leadership, and I feel the need to warn others to think carefully before choosing this clinic.

Our 8-month-old Cavalier King Charles Spaniel fell ill suddenly, prompting us to seek urgent care late on 4/27. The decision to bring her here turned out to be a lifesaver. The staff promptly assessed her condition and offered us different treatment options, explaining each one thoroughly without any pressure. Ultimately, we opted for her to stay the night, and it was the best decision we could have made. The staff were not only highly competent but also incredibly compassionate, which meant the world to us during such a stressful time. The facility itself was impressively clean and well-maintained. Knowing that our beloved pet was in such capable hands made all the difference, and we're immensely grateful for the exceptional care she received. We wholeheartedly recommend McKinney Emergency Veterinary Clinic to anyone in need of veterinary services. They truly excel in both expertise and empathy, making them the obvious choice for pet owners seeking top-notch care.

The most incredible care team. We brought our precious Lucy in and she ended up needing to stay a couple days. They kept us updated and we felt very assured that she was receiving the best care possible. We love this place and recommend it highly!