Main St Veterinary Hospital

Me and my family have been bringing our dogs here for 15 years, I just brought my two dogs in for there annual appointment, spent 800$ on getting the both of them there mandatory shots and medications, among this stool sample kits. I was not notified of any time frame to return them by, there is nothing on the paperwork nor samples themselves which states that I needed to return them with in a certain time frame. My dogs appointment was at the end of June on the 18th, and I just brought their samples by today. A month and 10 days later. The front desk told me that they don’t accept samples if it is more than 30 days after the appointment. I let them know that I was not told this information and had already paid for the samples to be taken and processed at my appointment and showed proof of my paperwork and samples that I was not told a time frame. I want to clarify, the samples themselves are fresh I just collected them this morning, I’m not saying the samples are more than 30 days old but have just have returned past the 30 day mark which I was absolutely not made aware of. I asked for a refund and they declined. Very disappointed and upset with this experience especially as someone who has spent thousands of dollars at this vet for the past 15 years. I am updating this review because I decided to call the office and restate my fustration with the issue and let them know that I wanted it resolved and they are allowing me to bring in the samples without have to pay a second time. While this was upsetting that I had to call after coming in to resolve this appreciate the resolution so I don’t have to pay for something twice

All of the veterinarians and assistants have been caring and gentle with my dogs. Dr. Shaffer-Ray is particularly successful with one of my dogs that can be feisty and a bit of a difficult patient. Main Street doctors have cared for four of my dogs over the years.

My poor sweet darling Dolly has been staying with the Main St veterinary hospital and they take the best care of her they update me immediately about her since we had to bring her in it's been breaking my heart I go to pick her up and bring her home tomorrow but it's been a hard long rough journey but we couldn't have done this without them

I took my brand new puppy to Main Street vet & they were wonderful!! My baby was not feeling well at all and they put me at ease from the moment I got there from immediately getting us into a room since he isn’t fully vaccinated to discussing my budget before any procedures, medicine, or fluids were given. Holly was wonderful. She took his history and asked very thorough questions to really get a good understanding of what was going on. Dr. Birdwell answered all my questions, gave me all the information I needed to fully understand what was going on and what our next steps would be. I called with some questions the next morning and Dr. Birdwell came to answer them and I felt that they were truly concerned and determined to find out what was going on with my puppy and to get him feeling better immediately. The entire staff has been wonderful, especially as a first-time pet owner. Highly recommend Main Street Vet!!!

Main Street Vet is wonderful. Great vets and vet tech’s. I’ve had everything from regular checkups and emergency visits and they are patient, thorough, and keep me fully I formed through the process. My pup actually loves going to the vet- when I turn in the parking lot she gets as excited as going to the dog park.