Banfield Pet Hospital

Unfortunately, our first experience was a disappointment. We showed up for our appointment on time and were put into an exam room where we sat there for 30 minutes without anyone checking in on us or giving us any indication as to when we would be seen. This was a New kitty first appointment, no consideration was taken into account that we were first time clients with a new with a kitten. We seen plenty of associates at the front desk, in the lab just sitting there. Absolutely no customer service, support or Common courtesy. We will not be back, the “free visit voucher” come and get to know us incentive is garbage. The amount of money that I lost, leaving work and sitting there, the frustration of having to put a cat into the carrier deal with the Trauma it places on your animal, then be left in a cold empty room was definitely not worth it. You have a lot of opportunity to improve upon your service, know that I’ve seen how you operate I’m very relieved I didn’t actually let you perform any medical procedures on my kitten.

I have been taking my dog to Banfield every since he was 8 weeks old and everyone has been great Sonja, Dr. Raji and the rest if the staff. I feel like they love my pet just as much as I do because if the way they are with him, but recently my dog was injured by another dog causing his eye to pop out. This is the 1st time that I felt that disconnected, I called them to speak to Dr. Raji concerning his stitches breaking looking for advice on what to do and if this could cause more problems and Dr. Raji never returned my calls, I left 2 messages and it has been 2 days now and still no return call. This is very disappointing to me because we have been with them for almost 11 years now and I thought we had built a rapport with them. I'm high disappointed.

My Johnny is our family dog of The Mordini(s) so Johnny has been coming to Banfield for about 7-10yrs give or take. Everyone is Great. The Dr's are very on point and kind and thorough Everyone is Friendly,Kind,and Patient and they have EVERYTHING!!!and Are So Helpful

Overall I like the routine check-ups from Banfield. I like how well they communicate with reminders of what's due for my dogs and reminders of appt times. The only frustrating thing I have with Banfield is trying to get same day appts. Which is virtually impossible but at times is urgently needed. Or even a day or two later is very difficult to get. That is very frustrating and upsetting. But overall I give them 4-5 stars.

Both of my dogs go here. My older I’ve been taking to this location since she was about a year old, and this year she’ll be 10. Everyone here is awesome, from the receptionists to the vet techs to the vets. They’re so nice and caring and helpful! The people really make it a great experience. Just a note for Banfield in general- since I’ve mostly ever gone just for drop-off check-ups, I feel a slight disconnect with the vets, just because I don’t see them every time. I’d also like to see the back area where they take the pups, just out of curiosity. That’s another area where I feel a little bit of a disconnect, but I do understand that this system allows them to make more appointments per day which is very good for us! Photo of my younger puppy at his very first visit!