URvet Care Upper East Side (Midtown Medical Center is Open 24/7)

The whole staff here has been absolutely wonderful with my cat, Kylo! He loves the vets, techs, and front desk staff. Special shoutout to Tania for always starting and ending our visit with positive energy! Pic of a cozy Kylo made possible by their quality care. :)

This place is amazing. The vets are so kind constantly asking if you have any questions and explaining every single thing to you along the way. The receptionist Alli made my experience. From the moment I came in she was so uplifting making me feel like everything was going to be okay. Offered water, gave my dogs many hugs and kisses and constantly supported me along the way. Highly recommend this place thank you to the team and Alli you’re one of the kindest people I’ve ever met❤️

We’ve had great experiences thus far with URvet! Just got this furry ball of love and have had 2 visits. He all vaxed and we are thankful for getting him ready for the outside world!

The people are nice but the lack of price transparency is insane. I have a 6 month old kitten that I was looking to get neutered. I called them and specifically asked for a neuter and the cost of it. The front desk starting breaking down the price saying that they had a promotion for a wellness check for first time customers as well as blood work that is needed and said the cost would come to roughly $265. I specifically asked if that covers everything including the neuter and they said yes. So I went ahead and booked an appointment. Come time for the appointment, I arrived and went through the general wellness exam and got quoted the wellness exam and the cost of the blood work being $265. I was confused because that was the entirety of what was discussed on the phone so I asked them. They said they can get us the estimate on the actual neuter by end of day (after the appointment). I pushed more and was able to have the vet to do an estimate on the spot. I then find out that the actual price was almost 10x the amount at almost $2000. I was so confused that I started questioning them that when I made the appointment I asked and had confirmation that total cost was roughly $265. They said it was a miscommunication. What was even crazier is that an employee came in saying that this “miscommunication” is why he instructs the front desk people to not give estimates on surgeries. That comment is actually insane to me because if I didn’t push to get the estimate on the surgery done, then I would have paid $265 on blood work and wellness exam only to then get surprised by an almost $2000 estimate for the neuter. I declined everything and ended up having to pay $50 for an unnecessary wellness exam (my kitten had one 2 months ago) and 2 hours of my time. I would like to clarify as well that I am not upset about the price. A business has the freedom to price their services whatever they want but the lack of price transparency and the strategy of not providing estimates or even a ballpark of prices of surgeries until after the cat is seen is insane to me. Update: I feel the need to provide an update given the business’s response. I would like to reiterate and clarify that I am not giving the poor rating due to the price. As I mentioned originally, the business is free to set whatever price they deem fit. What I don’t appreciate is the lack of price transparency. I understand that a formal estimate is done after a required exam by NYS law but that doesn’t mean you cannot give any ballpark or indication of what the customer should expect in costs. At that moment whether it was due to miscommunication or an employee telling me the wrong information, I had no suspicion that there was additional cost beyond the $265. So I could have very easily gone forward with the additional pre-op testing and would have put forward the $265 before finding out the true price. Even after pushing back, I still had to pay $50 for a wellness exam on a kitten that if it wasn’t for the neuter, didn’t even need one has he already had a full exam performed 2 months prior just to find out how much the surgery would cost. As an establishment that has probably done many neuters before there is a ballpark or an estimation based of historical data that can give some information to the customer. Even if the exam turns out that additional costs or price changes are needed, that is understandable but not giving any clue to the customer only to slap them with a $2000 estimate after they have to pay for an exam is not okay in my opinion.

I went here because I had an emergency with my multi Poo Buddy. The staff was unreal so professional and honest. They never over billed me and took care of Buddy like he was their own. It was two days before Christmas and my pup was so sick I was so worried but I was definitely in the right place at the right time. They are amazing and I can’t recommend them enough. Thank you for saving buddy’s life . It was the best Christmas ever knowing my pup was good.