Vetco Vaccination Clinic

The visit was fine. The doctor was skilled and attentive. The problem was getting the actual medication. Vetco is supposed to make everything easier, but that’s far from the case. They gave me the incorrect prescription and also never asked me what brand of heartworm medication my dog takes before prescribing it, resulting in two weeks out and Petco.com canceling two of my heartworm medications, due to a prescription for a different heartworm medication. I called vetco’s “mobile vaccination team” and all they could do was tell me to take my dog to yet another Vetco clinic to get the prescription changed. Meaning I’d have to put my dog thru another heartworm test just to get their mistake fixed. No. That is not ok. On top of that there is no way to get a hold of the vet that “prescribed” the prescription- which was actually written by the person who checked my dog in and not an actual Veterinarian. This is a big red flag and not ok. The customer service is no help and claimed a supervisor will call me right away which has not happened. It has been two weeks since visiting the Vetco clinic and I have yet to get a prescription filled and so much of my time has been wasted on trying to sort this out. Avoid Petco and Vetco at all costs.

I’ve generally had good experiences at Vetco, and most of the staff are friendly and helpful. However, during my visit on August 5th for vaccine, I had a frustrating interaction with a male nurse (or possibly a vet) that left me disappointed. I arrived at least 5 minutes before my scheduled appointment at 3:55 PM. The vet and staff were still assisting the previous client — the dog was still on the table and they were still talking. I waited patiently, clearly visible to everyone. When I finally asked to check in, the male staff member told me they were closed, pointed toward the previous client, and said, “This is our last appointment.” I told him my appointment was for 3:55 PM and that I had been waiting. He insisted it was already 4:00 PM, then checked his Apple Watch — which actually showed 3:56 PM. Only then did he allow me to check in. Later, when I asked whether my dog was covered for Lyme disease based on her vaccine history, he seemed confused and unsure. I tried to explain, but he quickly said, “I don’t understand what you are asking,” without showing any patience or making an effort to help. His impatient attitude and the way he handled the situation made things unnecessarily difficult and uncomfortable. I felt dismissed and not treated with the same respect as other clients. It made me feel like I was being treated differently, and I couldn't help but wonder if I was being discriminated against.

I went to the 2nd ave and 52nd vetco clinic location today and I don’t usually write reviews but this vetco clinic was a very distasteful experience. The vetco staff were not interested in answering any of my questions, as I am not a vet I obviously will have questions. When I first got there and waited to talk to them and check in they completely ignored me without even letting me know that they will check me in, in a second. Secondly the vet assistant was very aggravated with any question I had and in generally had no interest in not only answering questions but providing a good experience. She scoffed and groaned at almost everything. I felt almost stupid asking questions. The overall petco staff was very nice however the vet and vet assistant make this a really distasteful experience for me.

The vet clinic area is literally just a table in the middle of the store. The vet and assistant were very standoffish and not welcoming. The vet administering the vaccines to my dog did not wash his hands before or have gloves on. He took a band-aid off mid-appointment and proceeded to use his shirt to wipe his hands. Very unsanitary. Would not recommend this location.

For Vetco: Doctors and Vet assistant, Dr. Alyssa, Samantha C, Alexander C., Jacey V. They were a great team. My Bluey goldendoodle did excellent here. Vaccination was perfectly administered, they answered my many questions.