Animal Clinic of New York

I have always taken my fur babies to this clinic for health check-ups, vaccinations, and more. Dr. Lily and her team have been caring for my pets for over 20 years. Recently, I called to confirm an appointment for my fur baby today and to remind my daughter of the time. However, I received a message indicating there is new ownership, which has left me confused and saddened. If this is indeed true, I have not been informed by anyone. I sincerely hope this is not the case and that Dr. Lily is still there.

Animal Clinic of New York gives off a really comforting and reliable vibe — definitely feels like a place that understands the bond between pets and their families. Love how local and approachable it feels! One small thought — with so many people searching online these days, having even a simple website can help showcase the great work you’re already doing. Just makes it easier for folks to find info quickly and stay connected. (As someone who works in web development, I often notice little things like that — hope it’s okay to share the thought!)

One star. I don’t usually write reviews, but after my recent experience at The Animal Clinic of NY, I feel it’s important to speak up—especially when it comes to the care of our pets. The woman in charge at this clinic, the boss, was shockingly rude, cold, and dismissive—not just to me, but to others I observed while waiting. She treated me like an inconvenience and showed absolutely no compassion or concern for my pet, who was clearly in distress. Her lack of professionalism and empathy made an already stressful situation feel even worse. Honestly, if it weren’t for Brianna and Denise, I would have never returned. These two women were the only bright spot in the entire experience. They showed genuine kindness, patience, and concern—not only for my pet but for me as well. They went out of their way to explain things, comfort me, and make sure my animal received proper attention. It’s truly unfortunate that someone in a leadership position can behave so poorly and yet still be allowed to represent the clinic. If it weren’t for Brianna and Denise, I would have completely lost faith in this place. They’re the only reason I gave the clinic a second chance—and they’re the only reason I would ever consider coming back. Management needs a serious change, because no pet owner should have to deal with that kind of disrespect and indifference—especially when their pet’s health is on the line.

I cannot say enough about the kindness and care of Dr. Doloroso and her staff. A freak emergency brought my dog and me in this morning, with no appointment—as new patients, no less. The team quickly got us checked in, did a thorough exam, and even got us set up to get records from our other vet. The level of compassion and patience—and a positive report—left me able to walk home with a sense of relief. We will be back, hopefully under much less dramatic circumstances. Thank you!!!

One star. Let me just say this — if it wasn’t for Brianna and Denise, I’d never step foot in The Animal Clinic of NY again. The boss there? Straight-up rude. No people skills, no empathy, and honestly acts like she doesn’t even wanna be there. This isn’t a deli counter — it’s a place where people bring their pets, their family. You expect a little compassion, not attitude and cold stares. Same goes for Abby, who’s just as nasty and unprofessional. The way they talk to people is beyond disrespectful — like you’re wasting their time just for needing help. But then you meet Brianna and Denise — total lifesavers. They’re the only ones who actually care, who actually take the time to be kind and helpful. They made me feel heard and, more importantly, they treated my pet like he mattered. They’re calm, professional, and genuinely good people in a place that really needs more of that energy. If management doesn’t see that Brianna and Denise are holding this place together, they’re not paying attention. Everyone else needs some serious customer service training—or better yet, should consider another line of work.