North Elm Animal Hospital

I wanted to write a review for Dr. Reyes - she has been an exceptional vet and has taken wonderful care of our two little dogs. Every doctor we've seen at the practice has been fantastic though. We've been bringing our dogs here for six years and have always had a great experience. The entire staff is caring, compassionate, and responsive, especially when I've needed prescription refills or urgent appointments. They've always done their best to fit us in during emergencies, which has meant so much to us over the years. We're moving and will be very sad to leave. This is the best veterinary practice we've ever been to, and we are incredibly grateful for the care they've provided to our pets.

Jumper aka Queen had her vet appt today. She had a full checkup. Shes healthy 💚 she got her nails done and she received 2 vaccines, that didnt make her very happy but she got over it quickly with treats and compliments on how pretty she is. This visit wasnt just a routine check up for us, our son Kayden rescued Jumper, we sadly lost Kayden at age 20 last November to gun violence. Jumper is an extension of Kaydens heartbeat and means everything to us. As we were checking out we had the best surprise that warmed our hearts so much.... our Milos obituary was displayed at the front desk. Dr Reyes took such good care of Milo and ensured his comfort to the end (2024) we always knew if we got another pet we would seek her out to care for our pet. As always we felt the compassion, love, and individual attention. Wonderful staff from the front desk, techs, and Dr. Thank you all so much. Highly recommend this team to care for your fur baby!!

A little disorganized but they're the best hands down in Greensboro. Dr. Coates is the salt of the earth! Plus staff is very understanding and works with you to help get your furry baby the best care! I have a German Stephard and crazy about her and they show me they are too!

I brought my puppy in for a routine spay and initially thought everything was fine, but the experience quickly went downhill. After drop-off, I received unexpected calls asking for additional procedures that were never discussed beforehand, which felt confusing and inappropriate, especially while my pup was already in their care. Communication was poor, inconsistent, and at times unprofessional. When I tried to get clarity, I was met with dismissive and unfriendly responses from staff and the veterinarian, Dr. Lemyre. I lost confidence in their care due to the lack of transparency and the way concerns were handled. At pickup, the environment felt uncomfortable, and my request for an apology was brushed off by Dr. Lemyre. To make matters worse, I was falsely accused of behavior that never happened. It’s upsetting being falsely accused—based on apparent prejudice—of using profanity toward staff, which I was not true. Despite this, Dr. Lemyre never offered an apology and instead suggested I could just come in and anyone can evaluate my puppy’s surgical site in two weeks. Hindsight, she has been treating my puppy, and I can also have my records in to take my puppy elsewhere. Dr. Lemyre’s biased opinion was very blatant and apparent. Overall, I left feeling disrespected, misled, and extremely disappointed. After paying a significant amount, I expected much better communication, compassion, and professionalism. Meanwhile, my puppy has been whimpering in pain since we arrived home earlier this afternoon. I am searching for a place to take her for evaluation that will treat her tonight, but most importantly acknowledge that I am a human being. I would not recommend this practice.

My Experience with North Elm Animal Hospital and the Loss of My Dog, Lucas I am sharing this difficult story to help other pet owners make informed decisions about their animal's care. On July 16, 2025, my dog Lucas underwent TPLO surgery at North Elm Animal Hospital in Greensboro, NC. He had injuries in both hind legs, but the clinic chose to operate on only one leg. Despite the known instability in the other leg, no brace, support device was offered. I was also not made aware of the full risks involved in placing full weight (93 pound husky) on an already compromised limb during recovery. Thirteen days later, on July 29, 2025, Lucas collapsed and had to be euthanized. I have received no follow-up communication from the veterinarian who performed the surgery or the primary on this case, Dr. Claudia Sims, DVM, or from the clinic itself. As of today, no explanation or outreach has been made regarding his death. I left a message with the front desk on a Monday afternoon. No call from the primary doctor. I called back the next morning and the doctor was not in that day. Another doctor had to put my dog down on Tuesday morning. Still never heard from the primary doctor. 13 days after surgery, almost $6000 in cost and all I have to show for it is a dead DOG. I’ve submitted a request for Lucas’s full medical records and am in the process of filing a formal complaint with the North Carolina Veterinary Medical Board and possible other legal means. This has been a deeply painful and confusing experience, and while I understand that no surgery is risk-free, I believe that I was not fully informed of all risks or options available to protect Lucas — especially considering his condition involved both legs. I trusted the professionals involved, and I believe I had the right to know more — and the right to be contacted after the tragic outcome. If you are considering this hospital for your pet’s surgical care, I strongly urge you to ask detailed questions, request all possible options (including conservative treatments like bracing), and ensure that post-operative care and follow-up are clearly discussed and documented. This post is not intended to defame, only to share my experience so that other pet owners may be empowered to advocate for their animals more fully. UPDATE: Aug 2. The clinic did send a sympathy card today.