The Vets - At Home Pet Care LA

I scheduled an appointment with The Vets and had an awful experience start to finish. The website promised a $135 first visit discount which the provider subsequently did not include. When contacted, customer service acknowledged their mistake and promised it would be resolved shortly, then proceeded to waste my time for months without any refund. Eventually they stopped responding entirely and never refunded my money. On top of that, the vet service itself was among the worst I have experienced. They did not even attempt to weigh him and just asked me what I thought for his health chart, mislabeled him as not microchipped when they didn’t even ask me, did nothing and said nothing about the health concerns I raised, and then proceeded to never follow up about the anti anxiety medication prescription they spoke to me about, even though I sent texts after to check. An absolute embarrassment of a company, and I would never use them or recommend them in my life.

Never in my life would I have thought that a company specializing in pet health could be so sleazy, scammy, greedy, and rude. They use scare tactics to sell you services that you don't need. If you cancel an appointment, you will get harassing calls from off-shore reps telling you that your pet could be in danger and that you must reschedule your $200 appointment. We were unfortunate enough to be sold a monthly membership by the vet who came by. At first, I didn't think that we needed it but the vet was determined to sell me the membership which I'm now certain she earned a commission on. She told me that the membership is non-binding, that I could cancel at any time, no fees, etc. So I did what I thought would be best for my cat. She proceeded to sell me additional services and treatments for my cat. After I lost my patience with the harassing calls, I asked to cancel my membership, feeling relieved to at least have a way out of this disgusting deal. I was appalled to receive an invoice for $500 for membership cancellation!!! Apparently, although I paid for several months of membership, the vet who sold me the membership conveniently left out that all discounts for treatments sold to me under the membership would be retracted retroactively and that my outstanding balance is $500!!!!! Mind you, this is after I've already paid the company hundreds of dollars for completely irrelevant treatments, in hindsight. My cat, Sara was and is perfectly healthy and none of this horrible ordeal was even necessary. I called customer service quite upset and was told by a representative by the name of Sarah that these are the terms of the agreement that I signed and they refuse to cancel the invoice, ignoring the fact that I did NOT enter the agreement in good faith, that I never would have agreed to purchase those services had I known the full, absolutely ridiculous, price. She threatened to "terminate the call" because I didn't eat up her bullshit. The best part is that I received an email from them that if I don't pay the invoice, they will keep charging my card automatically every month to cover the balance! Bottom line: They will scare you by telling you your pet needs overpriced services, make it look like you're getting a discount, and then send you the full balance with absolutely no transparency. What kind of vet can feel comfortable manipulating people like that?? Absolutely horrible company. I advise all pet owners to stay away unless you have a ton of extra cash that you need to get rid of ASAP. PET LOVERS: WE ALL KNOW HOW EXPENSIVE VET BILLS CAN GET! DO THE RIGHT THING AND SPREAD THE WORD SO THAT NO OTHER POOR ANIMAL LOVERS WILL BE SCAMMED BY THIS COMPANY!!!! SHAME!!!!

Dr Singh and her assistant were very knowledgeable, thorough, kind, and patient when handling my cat during his wellness exam. My boyfriend and me were very satisfied with the services rendered and the convenance of at home care is a huge plus for us and for our pet as well. We will be staying with The Vets for all future exams and pet care needs.

UPDATED: While I was extremely impressed by the first visit(s) from The Vets, my impression of them has gone downhill from there. My cat was sick and I scheduled an appointment for 4:30pm on a Friday afternoon. Two hours before my appointment was to take place, I received a call from their schedulers letting me know that they were canceling my appointment because they were “running late”. I have never gone to a veterinarians office and have them not keep my appointment because they were running late, but that is exactly what this business did. They rescheduled me for Monday afternoon, understanding the reason for my appointment was because I had a sick animal. The day of my appointment, they once again called to cancel my appointment because of scheduling issues. When I mentioned this was not a good business practice and I had a sick animal, I was offered a $50.00 Gift certificate. I explained I did not want a $50 gift certificate, I wanted a veterinarian to examine my sick cat. I am absolutely, completely disappointed in The Vets. I have now made an appointment with an actual brick and mortar Veterinarian service. A mobile veterinarian service might be fine if it’s run correctly, but canceling two appointments, both just hours prior, for a sick animal doesn’t work for me. **Dr. Marshall still remains one of my top vets ever. I will 1,000,000% always recommend him. FIRST VISIT: The Vets were absolutely amazing in every single way!! I cannot say enough good about them and the service they provide! Not only was it easy to schedule the appointment, but The Vets sent reminders and time/scheduling several times prior to my appointment, which was very helpful. The appointment itself couldn't have been any better! To have a veterinarian (and tech) come to your house was the best! No more having to deal with getting animals into carriers or into the car, driving to the vet and having to wait in the reception room for your turn. The Vets show up at your house at the allotted time and it's all about you and your animal. It's literally the difference between flying first class and the main cabin. Dr. Marshall was our vet, and he was extremely knowledgeable, respectful, and gave us (and our cat) his full attention. This vet clearly loves what he does! The vet tech who came with Dr. Marshall was equally as wonderful and incredibly efficient. 1000% recommend The Vets! 50 thumbs up!!

I highly recommend The Vets, Dr. Marshall and his assistants. He is an excellent doctor who diagnoses with great knowledge, method and precision. My cat Gift was treated very well, with as little stress as possible, very sophisticated medical equipment, tests and medication. It's easy to communicate with the staff for reservation. Thank you very much The Vets.