Prestige Animal Hospital - North Fontana

I don’t normally leave reviews and I am a very understanding person, however when it comes to my dogs I am not. I brought my 4 month 16 lb puppy in for shots. I was the only person there. It took 40 minutes for only 2 shots. They then told me she freaked out and peed and pooped…..I can’t imagine what would cause her to react like this being locked in a crate for 30 minutes, when I could’ve just held her since they clearly weren’t ready. She screamed and snarled for 10 minutes straight, even the front desk lady said ‘oh wow that’s a lot of screaming, poor baby.’ In no circumstance should it take 40 minutes for 2 quick shots and then say she will need sedation next time. (Sounds like more money) Saying I need to sedate my puppy because she has to get two small shots is insane. I could’ve given her the shots. This is the 7th puppy I have had in my life. Every other vet gives the shots in front of me and most the time the dog doesn’t even know. I truly don’t know what they were doing to my puppy for 40 minutes and why she was screaming for 10 minutes straight for TWO little shots. I really don’t recommend taking your pets here, they were not helpful and did not prioritize my puppy’s health. 40 minutes for 2 shots and I was the only person there, then telling me I need to pay to sedate my dog for next time…..absolutely insane. If you can’t give a puppy two small shots then I’m not sure you are in the right profession.

Very understanding, attentive staff. The doctors are very knowledgeable and give you many options on treatments but what I appreciated most was they are not pushy or judgmental. They give you the freedom to decide what’s best for your pet and yourself. Unfortunately our most recent visit we had to put our beloved Tootsie down. Cushings disease was taking its toll on her. The staff was very accommodating with time given to say goodbye and letting me hold her during the process. Thank you for your compassion and understanding during this very difficult process.

The team at Prestige was great—scheduling our appointment was easy, and the veterinarian was patient, thorough, and gave us helpful advice. Overall, it was a very positive experience, and I’ll happily keep making the trip from Riverside to North Fontana to bring our furry friends here.

I find a lot of strays and bring them here for a microchip check and to treat normal things regarding the strays (fleas, ticks, and occasionally worms). They’re always very kind and excited to see all the animals I bring in. They’re patient with the more aggressive dogs and they inform me about different resources if I need help with a cat or dog. What kept me coming back originally was a chip-read with Jennifer. She seemed so interested and genuine when I told her about the stray I found and it let me know that these people actually care. All staff that I have met have been equally as kind and helpful! I’ve been there a total of 3 times so far and there are more visits to come.

My first visit, at this new animal hospital (located near Home Depot) was wonderful! From the moment that I walked in, I felt good vibes from the staff. Marissa was our nurse who thoroughly explained all the vaccinations that would be needed for my fur baby. She also highlighted ones that were recommend, but did not force us to have these administered. Dr. Kenneth Aponte has a huge heart for animals, without a doubt we have found a place that truly cares about the pet owners and their pets. Thank you for being an amazing office!