fast and expected coverage and payment
fast and expected coverage and payment
- INSURER:
Trupanion
- POSTED: 11/12/2022
- BY: Amanda
- BREED:
- AGE OF PET: 0 - 3
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HORRIBLE!!!!!!
I'll just sum up my review to your staff in no way being trained properly. I had an existing policy with you, was looking to up my policy to get my dog complete coverage, called and made all the changes, asked my old policy to not cancel until my new policy was in effect. I was "PROMISED" because I already had an existing policy and was only making changes, that my entire new policy would be in effect the day after I made the change. I had to ask the rep a good 10 times if this was true as I already had an appt scheduled for my dog for a check-up and WOULD NOT HAVE CHANGED MY POLICY IF THIS WAS NOT TRUE, your rep again assured me up and down that I would be fine, and my dog would be fully covered the next day. Took her for her appt days later, vet found a lump- turns out its cancer, found out after the appt that her coverage actually would not start for 2 weeks so my dog had absolutely no insurance for that appt, not even the original policy I had, and to top it all off, now because we thought we were covered and went to the vet, the cancer my dog was just diagnosed with is now a pre-existing condition.
TRAIN YOUR STAFF!!!!!!
- INSURER:
Hartville
- POSTED: 11/02/2022
- BY: Ashley
- BREED: Pitbull Mix
- AGE OF PET: 7 - 10
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Every time I call everyone is helpful and friendly.
Every time I call, everyone is helpful and friendly.
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Lila
- BREED: Havanese
- AGE OF PET: 0 - 3
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Works for me!
I got Polly pet insurance a few weeks after I got her. What I didn’t realize was how often we would be going to the vet. French bulldogs have a lot of health issues and I happened to fall in love with one who has very bad stomach issues. She has been on prescription dog food, has had ear infections, etc etc. although my deductible too a while to hit, I am finally being reimbursed- and it’s great to know I have MetLife to fall back on. Dogs are just like another part of the family, and insurance is imperative for these four legged babies. I am beyond happy with my choice and will continue my services next year.
- INSURER:
MetLife
- POSTED: 10/31/2022
- BY: Trisha
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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I have always had the very best experience with Trupanion.
I have always had the very best experience with Trupanion. Very helpful, claims handled and reimbursement paid in a very timely manner. Excellent customer service!
- INSURER:
Trupanion
- POSTED: 10/20/2022
- BY: Elisa
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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because Shae answered all of my questions and was very nice
because Shae answered all of my questions and was very nice
- INSURER:
Trupanion
- POSTED: 10/03/2022
- BY: Emily
- BREED: German Pointer
- AGE OF PET: 7 - 10
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Great insurance for my fur baby.
They pay the vet directly. Makes its it easy to use when it's needed and they don't make u jump through hoops just to use the insurance u pay for every month. Would recommend to friends and family
- INSURER:
Trupanion
- POSTED: 09/16/2022
- BY: Nicholas
- BREED:
- AGE OF PET: 0 - 3
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