5
out of 5
Verified
Awesome as always!
Awesome as always!
- INSURER: Trupanion Canada
- POSTED: 03/21/2023
- BY: Brent
- BREED:
- AGE OF PET: 0 - 3
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5
out of 5
Verified
Easy and speedy service!
It was easy to chat with someone via messaging and also a live person. They also made it easy for me to submit the claims and reviewed and decisioned them quickly
- INSURER: Trupanion
- POSTED: 03/21/2023
- BY: Julie
- BREED:
- AGE OF PET: 0 - 3
3
out of 5
Verified
3
out of 5
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it.
Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
- INSURER: Fetch
- POSTED: 03/20/2023
- BY: Selena
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 0 - 3
3
out of 5
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it.
Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
- INSURER: Fetch Canada
- POSTED: 03/20/2023
- BY: Selena
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 0 - 3
3
out of 5
Verified
confusing billing
I always get totally confused with the billing. I ordered 3 meds this morning, and I just got an email for one of them. No where on the claim documents, lists which medication it refers too. It gets put into the "lameness" category, but it never shows which one of the three this charge is for.
- INSURER: Trupanion Canada
- POSTED: 03/20/2023
- BY: Donna
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion never lets us down
Trupanion never ceases to amaze me! Our pup has had some significant health issues and Trupanion has been by our side since day one. They are so supportive and they strive to be efficient in reimbursement, which is usually within 72 hours. We never question the decisions we make in regard to our pets health as we know Trupanion is always by our side.
- INSURER: Trupanion
- POSTED: 03/20/2023
- BY: lisa
- BREED: Poodle - Toy
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Great customer service really matters
Excellent experience!
- INSURER: Trupanion Canada
- POSTED: 03/20/2023
- BY: Annie
- BREED: Birman
- AGE OF PET: 0 - 3
5
out of 5
Verified
My claims experience
Has been smoothe and prompt. Exackly what we need in such a stressful time
- INSURER: Trupanion Canada
- POSTED: 03/20/2023
- BY: Kristal
- BREED:
- AGE OF PET: 0 - 3