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Was what I expected.. Very effenant and quickly processed....

I am happy with the claim as I chose 90/10 deductible. I continue to not be happy as our premiums go up do to overall claims. I purchased insurance to cover my dogs when something unforeseen happens such as my Louie had a bladder stone. I do not feel responsible for someone elses claims other than my dogs."

HEALTHYPAWS is AWESOME! I've always thought insurance companies of any kind are a scam because of the numerous stories I've heard. We just moved to the States from Taiwan in 2015 with our two beloved pomeranians. I knew the medical cost for pets are crazily high, especially compared to where I'm from, so I purchased insurance for my dogs as soon as we settled in (got the premium that covers 90%). 1.5 year went by with just one visit to the vet because of diarrhea, then at the end of March 2017, the unthinkable happened! Our 10m baby was in his baby walker and hit one of my dogs and broke her leg. The surgery costed $1950! I received the check of 90% of the medical bill minus $100 deductable within 10 days of the accident! WOW WOW WOW! Thank you Healthypaws!

Shar peis are known for having eye problems, so I enrolled in PetsBest pet insurance a couple weeks after I adopted my shar pei puppy. Unfortunately my claim was denied for when she had eye surgery because they were considering it a pre-existing condition, even though they called it a hereditary condition online (hereditary conditions are covered under their policy). As you can imagine, this was very misleading. I have basically paid to have her insured even though it doesn't even cover her health issues. I do not recommend this pet insurance to anyone and would definitely advise looking into other options or contacting PetsBest to clarify the vague statements on the policy.

I bought my import puppy and after it arrived he was diagnosed with Parvo. He was treated at the hospital for 5 days and the bill was more than $7,000, luckily, I had purchased HealthyPaws insurance for the puppy a few weeks after it was born. Because it was imported and it was a small puppy I only had the import documents to submit, still the insurance company said it was not a problem. In a few days HealthyPaws processed my claim and sent a check to cover 90% of my costs to treat my puppy. The agents were kind and understanding as I had limited paperwork from the European breeder I would highly recommend this insurance company.

Unfortunately, our claims experience with Embrace has been less than satisfactory as every claim we submit, despite multiple emails, written justifications, letters from the vet, invoices etc--they have denied any claim over $200. Embrace continues to allege that a mass from three years ago is related to a new mass. Embrace has denied this claim entirely (over $3,000) We are appealing with the hopes that statements from a veterinary oncologist and our vet reiterating that the two masses are unrelated -- will be enough.

Our little 14 month old puppy started vomiting uncontrollably. After x-rays, emergency ultrasound, fluids, medications etc., etc., and a total of 1 week in ICU including a surgery…. She now is on the mend and doing great! She has about a 5 inch ‘battle scar’ to show for her decision to swallow pieces of a nylabone chew toy. This episode started on a Saturday morning, our vet off so off to the 24 hour emergency hospital. It was so nice knowing she had the best care and we did not have to worry about the pet bills breaking the bank, because of our Healthy Paws Pet Insurance policy. I had been with a competitor for pet insurance for years with previous dogs but after a friend referred to Healthy Paws, So glad I switched. We never expect these things to happen, however they do. My 90% reimbursement was received within about 8 days of faxing the invoice and reports. I received email updates on the status of my claim throughout the process, seamless and painless!They even followed inquiring as to how she was doing and if we had any questions. You can select deductible amount and your % of reimbursement to adjust your monthly premiums, with no lifetime or per incident dollar caps on claims.

I switched to HealthyPaws after being unhappy and frustrated with my previous pet insurance provider. There is one HUGE difference between HealthyPaws and the majority of their competitors. Most providers carry a tantalizingly low deductible but it only applies 'per condition'. This is a very important distinction. If you dog swallows a sock and has an x-ray, sedation, operation, and meds you will certainly meet your deductible. But if you dog swallows a Lego man six weeks later you are back to square one. HealthyPaws has an annual deductible. Once you meet it you are covered at 90% for any covered care until the end of the calendar year. In my opinion, it is a much more fair system and is designed to protect pet owners from huge bills (rather than fill their pockets incrementally). On top of all of that, their premiums are much more reasonable than their competitors.That's it for the brass tacks. I want to share my personal experience with HealthyPaws as well. My beloved dog Fonz suffered a badly herniated disc and was in absolute agony. We had to take him to the emergency room, his primary care vet, the emergency room again, and finally the operating room for open spine surgery. Throughout the process, HealthyPaws was efficient and caring. They covered everything without blinking an eye and even followed up to see how he was doing before I could reach out to them. Having HealthyPaws insurance not only helped save our dog, they also helped us have peace of mind during a scary and sad time.

Extremely friendly and helpful customer service. Everyone seems to be genuinely happy and to really care about their customers' pets. Also, the claims process was an absolute breeze. Very glad we chose Healthy Paws for our dog.

Healthy Paws was very helpful in a scary time!My schnoodle, Eloise, had to have emergency eye surgery after another dog bit her at the park. Healthy Paws approved my claim very quick and sent my reimbursement check (80%) in 3 days. The staff at Healthy Paws has checked on Eloise multiple times during her recovery period. I would highly recommend this pet insurance plan!