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Horrible coverage. I was not expecting to pay my monthly premium on a 100% healthy dog for 3+ years and when I needed the service, it completely let me down. My pup was stung by something at a park and had went into shock. I took her to the nearest emergency vet hospital and got care for her. Pet's Best delayed my claim multiple times claiming "we need to get more info from the vet's office" multiple times. Seemed like they were just trying to delay any sort of payment. After over a month of waiting they came back and paid me a pathetic $371 on a vet bill over a $1550! My dog is 100% healthy and I have been paying my premium since she was a puppy with Pet's Best. I will be letting anyone I know NOT to go with this SCAM of a company. Very disappointing and there was never a clear reason on why they paid back so little. Also there was no way to dispute it! They give you a number to call and that just leads you to voice prompts and a call back. Horrible company.

After review of all the Pet Insurance options on the market, I decided MetLife Pet provides the best coverage for a reasonable cost. The mobile app is great! Easy to submit claims. My most recent claim for routine vaccines was processed in 2 days. Reimbursement paid directly to my account.

I adopted a rescue about 9 months ago. Rosemary is a very happy lab mix but she did come with some anxiety issues and apparently grass and heat bothers her eyes. Aliso Animal Hospital is great with her and Met Life has been efficient about processing my claims. So glad I added Wellness to the policy.

As first time users of pet insurance we weren’t sure what to expect when submitting a claim. We couldn’t be happier with the service we received. The app made submissions for both of our dogs veterinary claims easy. Highly recommend.

People would go to see a doctor, ANY doctor!! if they had to pay for EVERYTHING up front and HOPE that they got MOST of the money that it cost them for the OV, lab, possibly X-rays and everything else paid back to them in........... a MONTH, MAYBE 2, MAYBE NEVER!!! looking at the prices of dog health insurance.. at least for my wallet! it'd be a LOT better AND CHEAPER for me to keep the same amount of money, each month in a safe place at home!! so after just a few, say 6 months with an already healthy dog. I'd have the money at hand for a common vet bill!! an average of $73. a month adds up FAST!!

Great customer service

I have used Met Life for almost 1 year — plan has 3 dogs on it. I have been very pleased with the customer service and ease of submitting/ processing claims.

My dog Oliver had to have emergency surgery that took us to two ERs which was stressful enough, and we had exceptional care at both. But Pets Plus Us Insurance made the claims process easy and unstressful for the already stressful situation. I didn't have to do a thing, the vet clinics submitted everything for me and all I had to do was confirm with Pets Plus that they received all they needed, easy peasy. They approved everything and I am just waiting for the reimbursement. Thank you all for everything! Samantha and Oliver

I am so displeased with Embrace that I considered reporting it to their state's insurance board. As far as I garner, they have a very sophisticated bait and switch program. I changed the policies of my dogs as they aged; Embrace claims they have not record. Embrace increase the yearly cost without personal notification. A text is not a proper notification. Then after they raise your deduction amount, the have a 60 day waiting period from the renewal date. Who remembers what date they signed up? Again, where is the notification? It has cost me over $300 a month to ensure my dogs and yet Embrace has not covered one expense. They keep raising the deduction without proper notification. I assure you that I would never carry a $1000 deduction and a $10,000 coverage on a senior dog. Embrace is so insulated that it is almost impossible to contact them; there is no email address and if you try to call, be prepared for a very long wait.I finally got through to a young woman who offered explanations that were less than satisfactory. I feel that Embrace's honesty is edgy. I warned the young lady to whom I spoke, do not drop my policy until notified. Also, I found after much research an email. I have not heard back from Embrace. insure

We have never missed a payment--Placed a claim for a cruciate tear surgery and after weeks of diligently sending Pets best every article of history, payment history ect that they requested in a very timely manner they denied the claim stating it was a preexisting condition-- my dog suffered from necrotizing fascitis aka a septic joint and was NEVER diagnosed with a cruciate tear in that leg...This is definitely disappointing considering i've been with their partner Progressive for YEARS and never had a problem with their partner. I would definitely go with another company in the future.