2
out of 5
POSTED: | BY: Todd
Not as good as it looks!
I was distressed with two important issues with my policy:
1. Having both a deductible and an eligible cost cap: With long-time experience with insurances, this was the first time that both were applied.
2. Very disappointed and upset that the applied taxes were not covered in eligibility rules. The purpose of insurance is to cover the costs associated with illness or injury. Unfortunately, taxes are apart of the "real costs". Often, these costs are high enough to cause unneeded stress anc hardship. Since they are costs that are associated with the claim, they should be covered.... end of story. Just the taxes on a catastrophic injury to a pet such as mine is financially crippling!!!
3. Visits to the vet in an emergency situation should be eligible!
4. A better job needs to be done to explain the main components of the policy by sales representative to ensure they fully understand their policies. Leaving it to them to simply read themselves is inadequate. In my case, I was told about the deductible but haf no knowledge about the 90% cap or taxes eligibility until later. I fully understand that some of that blame is on me for not comprehensing what I was reading but some of the information was misleading. I am fully supportive of pet insurance but after this experience, I am not sure about recommending this company!