5
out of 5
POSTED: | BY:
Very professional.
Very professional. Understood what I needed. Explained everything to me, where I understood 100%. NO run around. Excellent. Love TRUPANION. Thank you Alice
4.8
out of 5
Number of reviews 63,015
Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
* Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5
out of 5
POSTED: | BY:
We’ve been with you for awhile now.
We’ve been with you for awhile now. The process is easy and easily understandable when discussing covered vs not covered.
5
out of 5
POSTED: | BY:
You answer the phone quickly your people are friendly and helpful you pay claims quickly and you keep your promises
You answer the phone quickly, your people are friendly and helpful, you pay claims quickly and you keep your promises
5
out of 5
POSTED: | BY:
You approved my claim easily and quickly.
You approved my claim easily and quickly. Thank you!
5
out of 5
POSTED: | BY: naly_notions
How to get Trupanion to help pay the claim
My experience with Trupanion at first was terrible!...Then it started to slowly get better, and I will tell you how that happened.
Edit: (Originally I lefted a 1-star review, but changed my mind when they overturned things for the better).
Trupanion denied my claim twice before. They wrote in automated emails that they would do all the work and investigate it. They told me saying that I didn't have to do anything 'JUST LEAVE IT UP TO THEM'.
My dog had a Mass Cell Tumor (MCT/Lipoma) removed surgically in a area which was her stomach that wasn't prior to what they had called my vet about.
I knew Trupanions policy since I have read and comprehend that they won't cover pre-existing conditions, wellness exams or check-ups.
So they made my claim ineligible twice and brought up a 'lump' on her leg from back in 2019 that had nothing to do with the area where she had surgery.
It wasn't a cancerous tumor on her leg, just a fatty tissue.
I contacted Trupanion over five times, and they told me and my fiance the same thing, they told us to call the vet and try to appeal the case.
Basically the whole thing frustrated me, because the vet told them all of the details and agreed with us that we should have been paid for the cancer removal.
Trupanion added in their own details of what the MCT is and denied the claim a second time after it was appealed.
It was a lot of back and forth calling them, then my fiance called my vet.
Finally Trupanion accepted the claim after my amazing vet (who did surgery on my dog to remove the cancer) faxed/emailed a letter to them.
Trupanion covered what was less than half of the bill, which was okay, because now my fur-baby will be covered in the future.
That's what this insurance is for.
I pay it monthly so that when my dog need it, it could help her get the best care at vet clinics.
Thank you Trupanion for finally working things out with us. We appreciate your team accepting our claim and digging deeper into the correct details for our case.
Monthly Cost
Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.
Coverage
Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.
Payout Limits
The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit.
That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.
Deductible
If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.
Age Limits
All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life
Waiting Period
Waiting periods vary by state. Please see your states policy for full coverage details.
However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
* Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
Nearly $2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals