Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 59,497

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
1

out of 5

POSTED: | BY: Christs Graves

I have been with Trupanion for 9 years…

I have been with Trupanion for 9 years for 3 English Bulldogs. Last year appears they have gone automated for approval - and it is a nightmare!! I had to call 3 times b/c denied 3 times for meds that have been covered and deductible of $1000 met for many years!! I was told it is the automated system making the mistake. Therefore, we will remove you from the auatomated approval system. However, they did not remove b/c some problem AGAIN when I submitted second invoice for a dif med - denied when deductible met and have been reimbursing me for years for this med. Constantly on the PHONE with inept employees. They are too lazy to look at past history and SEE the meds have been covered for YEARS and deductible MET!! Turpanion has failed at customer service for past two years and I do not see it changing. Ironically, first sentence on denial email stated "YOU have met your $1000 deductible" then the invoice was denied stating NOT met deductible! IDIOTS!!! Very dissatisfied customer! Use TRUPANION if you want to stay on phone constantly to get approved for their ineptness and you have lots of TIME to waste.
5

out of 5

POSTED: | BY: Leslie Haas

I was a former client before I moved to…

I was a former client before I moved to Italy in December 2019. I returned one week ago tomorrow (26 February 2025) and have enrolled Leroy, my 3.5 year old male English bulldog, who I brought with me from Italy. The enrollment has gone smoothly. There might be some language problems with the documents but he does have his international passport. All has gone well so far.
4

out of 5

POSTED: | BY: Karen Sutton

The person I talked to on day one, I also talked to a week later. I liked that!

It was easy, and Terry was so nice. He has a comforting voice. No one wants to buy insurance. It is an added expense, but more expensive it you don't have it. Terry did not pressure me into what deductible to buy. He sent me an email showing the price scale, and I took a week to decide which plan I felt would work for us going forward. So glad I was able to start the conversation with him, and end it with him, instead of having to re-explain things to a second person. This is a great benefit!
5

out of 5

POSTED: | BY: Gabriela E. Contreras

My little baby got ran over by a car…

My little baby got ran over by a car and I had to take him by emergency to a vet that takes direct pay. It took about 2 hours from start to finish from the claim to get approved and it saved his life. I’ve never been so happy with an insurance like today. I put all my pets under it now because this is definitely a place to trust. They treat your babies like actual babies and the way they empathize with you makes you feel so welcomed and cared for. If I could give more than 5 stars I would.
5

out of 5

POSTED: | BY: David Trojnar

Easy online sign up process\\\\\\\

Easy online sign up process

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals

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