Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 59,111

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
1

out of 5

POSTED: | BY: Katie James

Confirmation in Trupanion’s reply - they do not care about pets nor…

Update: I’ve now spoken with 3 “senior managers” they can’t connect you directly you need to wait for a call back and they all speak with an extremely patronizing voice and repeat the same thing over and over again like robots. I’ve never in my life has a customer service interaction hit me so negatively especially when I’ve been paying them thousands of dollars over the last 12+ yrs. I feel like I need to warn others who love their pets to not get f’ed over like me save your money. Pet insurance is for profit they’re the house and they will always win when it comes to money spent. Trupanion doesn’t care about pets nor do they value long term loyal customers. Save your money Trupanion is worse than just throwing it away. You’re better off creating a fund and pay a savings account over a Trupanion insurance premium. I’ve had Trupanion for 13 years my dog recently passed away I was offered a surgery for approx $15k plus an approx $2-3k in services which would have been covered by insurance (less a $1k PER INCIDENT deductible) however i opted to not put my dog through the stress of all the tests. I have over $1k credited to multiple “incidents” so they have never paid out a cent to help with any of my vet bills over the years. I called to cancel my other dog and asked if they could at least back date the bill (a credit of less than $100) since I had tried to cancel the last time I called. I decided to cancel when my other dog was dying and was told that they wouldn’t cover any of the $900 even though it was going to save them a claim in long run but I didn’t have time since I would have had to wait on hold and be transferred. Trying to end an already long story the 2 ppl I spoke to were extremely robotic didn’t even express any gratitude or condolences for my dog that died and that I’d dutifully paid them a premium every month for 13 years.
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1

out of 5

POSTED: | BY: Lisa

I have had this insurance for over 10…

I have had this insurance for over 10 years. Their share cost has skyrocketed out of control and is totally outrageous. There is no proof of their so called “other claims in the area” for their shared cost that they say they determine your premium by. You pay for everyone else’s claims even if you yourself never file a single claim. Nothing in writing to back up their shared cost claims. I have filed claims in past years but they deny, and then pay nothing. Trupanion has become a greedy scam rip off company. Trupanion shame on you!!!
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4

out of 5

POSTED: | BY: David

It was easy to sign up

It was easy to sign up. Haven’t had to use the Service.
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5

out of 5

POSTED: | BY: Nancy

Very pleasant and easy to understand

Very pleasant and easy to understand! Everything was explained in a patient manner and very responsive to my questions. I feel confident in my decision to insure my two fur babies.
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1

out of 5

POSTED: | BY: Jenny Lane

They keep raising my rate and when…

They keep raising my rate and when something happens with my dog they always have an excuse why they shouldn’t have to pay. You are better off just making a savings account for your dog in case of emergencies.
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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