Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 59,073

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Karen

I was on vacation when my dog needed…

I was on vacation when my dog needed emergency vet care. I wasn't present, but my dog sitter had my insurance information to present to the vet and Trupanion paid their portion within seconds. It's peace of mind - even when I'm away.
5

out of 5

POSTED: | BY: Gary

A happy satisfied customer

So happy that I had you guys for my Pet Insurance for my cat, was thinking I didn’t need Insurance because he was a baby but 13 months later I found out and was very happy that I had you as my Pet Insurance he had an accident. Without you, it would’ve cost me over $6000 for his operation on his hip so thankful I went with your company, you paid the claims right upfront. Thank you a very happy customer😊
1

out of 5

POSTED: | BY: Theodore Firios

Buyers Beware

We purchased our puppy from Bark Street Puppies on Saturday 11/22/25 at 3:00PM and were pleased to hear that a policy with Trupanion was included with the transaction. We were advised that a health exam needed to occur within 24 hours. A full health exam was performed on Monday 11/24/25 at 2:00PK at Pets R Family Veterinary Hospital but due to processing issues the claim was not able to be directly filed by the Hospital forcing us to pay for the service and await for a reimbursement. Our claims were finally processed on 12/31/25, five (5) weeks after submission. The claims were denied because we “failed” to have the examination occur within the 24 hour period. When we challenged this decision claiming that no veterinarian office is open on a Sunday so the 24 hour requirement was met with the visit on Monday. Trupanion responded by saying 24 hours means 24 hours whether or not a weekend or holiday falls within their stated timeframe. How absurd! Throughout the world all businesses including governmental agencies take into account non business days when calculating timeframes. With this in mind we believe that we should be compensated based on the fact that only emergency services are available on Sundays and or holidays. Trupanion’s decision is contrary to normal business practices. Buyer Beware as this company has shown that they will use any excuse to avoid normal payments through the use of deceptive practices.
5

out of 5

POSTED: | BY: Ray Tondre

When my beloved Minnie Palm needed to…

When my beloved Minnie Palm needed to have a bunch of kidney stones removed two pinion came through for me I am very happy with them!
5

out of 5

POSTED: | BY: Tricia Jenkins

Always a pleasure dealing with Trupanion

Always a pleasure dealing with Trupanion

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals

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