Trupanion | Pet Insurance Review

4.8

out of 5

Number of reviews 61,813

  • 60 Days
  • 1 Year
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  • 4.6
  • 4.7
  • 4.8
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Updated: November 13, 2023

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Jeff

Trupanion is Awesome

We purchased our policy with Trupanion within the first year of owning our pet...a Maltipoo She was recently was diagnosed with a condition effecting both knees known as 'Luxating Patella'. We were shocked to learn that the surgery would run over $3,000. We called Trupanion and after a thorough review of our Veterinary Pet History, they pre-approved the claims. The surgery turned out to be $3,146 and Trupanion paid 90% of this cost!! We were very pleased with their professionalism and service. No bait and switch that you hear about with so many other companies. No debate. Their policy is well written and easy to understand. I highly recommend trupanion if you pet does not have any pre-existing conditions. For a new pet under 12 months..it's a no brainer...just do it!
5

out of 5

POSTED: | BY: Erica

VERY happy with Trupanion!

I started my pit bull with Trupanion in April 2010. I just made my first claim and I am amazed at how easy everything was! The first thing that I noticed is how friendly the Trupanion staff is. I was honestly expecting something to go wrong with my claim - and not get the full 90% back....I only thought that beacause of all the bad stories and consumer reviews about health insurance for pets in general. BUT, I am soooo happy to say that I made my claim (which is very easy) and just received the check in the mail today:) Pretty quick I might add!! I am SOLD on Trupanion forever! From here on out I will recommend Trupanion to EVERYONE I know who has a pet.
5

out of 5

POSTED: | BY: Najim

Tried and True

Unfortunately,our dog contracted Lyme disease last year. But, fortunately we were wise enough to switch and go with Trupanion before this happened. After leaving another carrier who was more trouble that it was worth, my husband and I agreed we would try and find one that was for sole-y more-so for Illness and ER. The annual costs incurred with owning a pet, we were good for. It was the emergencies and illnesses we were more concerned with. For the most part, whatever funds you put into this towards the insurance is so much less than if the dog were to have to undergo a serious event. That is where the payoff comes into play. And not to forget to mention so far they have paid what they said they would. Worht EVERY dollar invested. ($ amt shown below is over the course of this illness)
5

out of 5

POSTED: | BY: Jennafer Hughes

My daily insurance claims - and my saved puppy!

A little over a month ago, my 9 month old German Shepherd puppy was attacked by another dog. After emergency surgery and drainage tubes, he had to go back to the vet three times for popped stitches. A few weeks later the wound was still not healing properly and they decided to do a bacterial culture to figure out what the problem was. We found out that my dog had contracted a methicillin resistant bacteria that was not responding to treatment. Our choices were few: 1) an injection I would have to give him twice a day that could cause his kidneys to shut down or 2) pills we would have to give him that are toxic to humans and could cause my own bone marrow to stop producing red blood cells. After thinking about our options, we decided to get a second opinion from UC Davis Veterinary Teaching Hospital. UC Davis world reknowned for having incredible veterinary care. After biopsies, blood work, and cultures they helped us make a decision on which antibiotic to give my Ben. Within 48 hours of starting this medication his wound had closed. The infection was very deep (only about 1.5mm away from his bone) so he will need to remain on antibiotics for another 2 months, but he is back to being a puppy again. I cannot stress to you how incredibly fortunate we were to have Trupanion insurance and not have to make medical decisions based on how much everything cost. There were times in the last few months where I was submitting insurance claims DAILY. Trupanion always responded
5

out of 5

POSTED: | BY: Dee Turek

TRUPANION - FABULOUS, RELIABLE, QUICK

My German Shepard puppy of 7 months came down with pneumonia. I called Trupanion to get pre-approval because we had to transfer him to the hospital. Being that he would be in the hospital for a few days we knew the bill would end up being a few thousand for his 4 day 24 hour care! I called Trupanion and the pre-approval representative was extremely instrumental in guiding me with great support to process the claim quickly - literally within 24 hours! Once we were pre-approved, I could relax and focus on my puppy's recovery! In a time of uncertainty just knowing that they were on top of it helped me feel more confident that my pup would be taken care of. That in and of itself is worth its weight in gold! Had VPI for my other pet and I would definItely choose Trupanion HANDS DOWN!
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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